Federico Lega is Full Professor of Health Policy, Management and Economics at Milan University and Director of the Research Centre in Health Administration (HEAD). Federico is also Affiliate Professor at SDA Bocconi School of Management and Adjunct Professor of the Department of Health Services Administration at the University of Alabama at Birmingham, USA.Pia Kreutzer is a Master of Science in Economics and Management of Innovation and Technology, Bocconi University, Italy. She is currently studying for her PhD in Human Medicine at Medical University of Vienna, Austria, and working as a Research Assistant.

• Chapter 1. Health Literacy as a Key Factor in the “New Normal” of Health Care Systems Chapter 2. Health Literacy: Definition and Background Chapter 3. Health Literacy Measurement, Assessment, and Association Chapter 4. Health Literacy in the “New Normal”…and Opportunities for Technology Chapter 5. How to Improve Health Literacy Chapter 6. Clinical Pathways as a Management Tool to Enhance Health Literacy; Elena MaggioniChapter 7. Implications and Lessons for Health Policymakers and Health Managers Chapter 8. What We Should Know and ConclusionsAnnex A: Articles included in the systematic review

Federico Lega is Full Professor of Health Policy, Management and Economics at Milan University and Director of the Research Centre in Health Administration (HEAD). Federico is also Affiliate Professor at SDA Bocconi School of Management and Adjunct Professor of the Department of Health Services Administration at the University of Alabama at Birmingham, USA.Pia Kreutzer is a Master of Science in Economics and Management of Innovation and Technology, Bocconi University, Italy. She is currently studying for her PhD in Human Medicine at Medical University of Vienna, Austria, and working as a Research Assistant.

• Chapter 1. Health Literacy as a Key Factor in the “New Normal” of Health Care Systems Chapter 2. Health Literacy: Definition and Background Chapter 3. Health Literacy Measurement, Assessment, and Association Chapter 4. Health Literacy in the “New Normal”…and Opportunities for Technology Chapter 5. How to Improve Health Literacy Chapter 6. Clinical Pathways as a Management Tool to Enhance Health Literacy; Elena MaggioniChapter 7. Implications and Lessons for Health Policymakers and Health Managers Chapter 8. What We Should Know and ConclusionsAnnex A: Articles included in the systematic review

Federico Lega is Full Professor of Health Policy, Management and Economics at Milan University and Director of the Research Centre in Health Administration (HEAD). Federico is also Affiliate Professor at SDA Bocconi School of Management and Adjunct Professor of the Department of Health Services Administration at the University of Alabama at Birmingham, USA.Pia Kreutzer is a Master of Science in Economics and Management of Innovation and Technology, Bocconi University, Italy. She is currently studying for her PhD in Human Medicine at Medical University of Vienna, Austria, and working as a Research Assistant.

• Chapter 1. Health Literacy as a Key Factor in the “New Normal” of Health Care Systems Chapter 2. Health Literacy: Definition and Background Chapter 3. Health Literacy Measurement, Assessment, and Association Chapter 4. Health Literacy in the “New Normal”…and Opportunities for Technology Chapter 5. How to Improve Health Literacy Chapter 6. Clinical Pathways as a Management Tool to Enhance Health Literacy; Elena MaggioniChapter 7. Implications and Lessons for Health Policymakers and Health Managers Chapter 8. What We Should Know and ConclusionsAnnex A: Articles included in the systematic review