William H. Truesdell is President and founder of The Management Advantage, Inc., a personnel management consulting firm. Prior to starting The Management Advantage, Truesdell spent more than 20 years in management with American Telephone and Telegraph in human resources and operations. He is an expert on the subjects of personnel practices, employee handbooks, equal opportunity, and performance management programs. Truesdell is the author of five self-published titles, including Secrets of Affirmative Action, Easy Employee Supervision, and Secrets of Investigating Discrimination. Truesdell is past president of the Northern California Employment Round Table, a liaison group for employers and the California Department of Fair Employment and Housing. He also served for five years on the National Workplace Diversity Committee within the Society for Human Resource Management. He is a certified Senior Professional in Human Resources (SPHR) and holds a B.S. in Business Administration from the California State University at Fresno. Awarded the 2003 International Coach of the Year designation, Dory Willer is a certified business and life coach with 25 years of experience as a senior human resources executive, international speaker, and training facilitator. She has broad and diverse experience working for blue-chip and Fortune 100s, most recently as VP of Human Resources. Nationally known for aligning people to their success factors, Willer maintains a limited practice of individual clients for executive and performance enhancement and career/life renewal as well as strategic planning with business teams as an action strategist coach. She was among the first graduating class from Stanford’s Executive HR Certification Program with the Graduate School of Business in 1994. Willer achieved the designations of Senior Professional in Human Resources (SPHR) and Professional Certified Coach more than 15 years ago. She also holds a certification in Individual and Organizational Coaching from the Hudson Coaching Institute and a B.S. in Organizational Development/Behavior from the University of San Francisco.

• PART 1: The Human Resources ProfessionChapter 1: Human Resources MasteryChapter 2: U.S. Laws and RegulationsChapter 3: HRCI Core KnowledgePART 2: PHR Body of Knowledge Functional AreasChapter 4: Business ManagementChapter 5: Talent Planning and AcquisitionChapter 6: Learning and DevelopmentChapter 7: Total RewardsChapter 8: Employee and Labor RelationsPART 3: SPHR Body of Knowledge Functional AreasChapter 9: Leadership and StrategyChapter 10: Talent Planning and AcquisitionChapter 11: Learning and DevelopmentChapter 12: Total RewardsChapter 13: Employee Relations and EngagementPART 4: AppendicesAppendix A: List of Common HR AcronymsAppendix B: Federal Case LawsAppendix C: For Additional StudyGlossary