PART I: CREATING VALUE THROUGH OPERATIONS AND SUPPLY CHAINS Introduction to Operations and Supply Chain ManagementOperations and Supply Chain StrategiesPART II: ESTABLISHING THE OPERATIONS ENVIRONMENT Process Choice and Layout Decisions in Manufacturing and ServicesBusiness ProcessesManaging QualityManaging CapacityPART III: ESTABLISHING SUPPLY CHAIN LINKAGES Supply ManagementLogisticsPART IV: PLANNING AND CONTROLLING OPERATIONS AND SUPPLY CHAINS ForecastingSales and Operations Planning (Aggregate Planning)Managing Inventory throughout the Supply ChainManaging Production across the Supply ChainJIT / Lean ProductionPART V: PROJECT MANAGEMENT AND PRODUCT/SERVICE DEVELOPMENT Managing ProjectsDeveloping Products and Services
