New Punitiveness
John Pratt, David Brown, Mark Brown, Simon Hallsworth, Wayne Morrison
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Dealing With Difficult People
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The tricks that experts and top professionals use to overcome difficult people.Get results fast with this quick, easy guide to the fundamentals of Dealing with Difficult PeopleIncludes how to:• Understand the different types of troublemakers• Stay calm and firm when other people can’t• Deal with difficult bosses, direct reports, and colleagues• Create win-win scenarios• Develop productive relationships with people you don’t like
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