Dr. Mel Silberman (Princeton, NJ) is a best-selling author of training and development books and professor of adult and organizational development at Temple University.

• Part 1 Training activities: dialogue - a metaphorical game about human interaction; creating the half full glass - the power of positive thinking; juggling - learning-how-to-learn. Part 2 Assessment instruments: how results-based are your training and development programmes?; how do you rate on the new management skills?; are your training materials instructionally sound?. Part 3 Helpful handouts: four keys to cross-cultural success; practical pointers for persuasive memos; the ten freedoms of empowerment. (part contents).