Phil Hopkins is vice president of global security for Western Union Financial Services where he has responsibility for crisis management, executive protection, investigations, law enforcement relations, physical security, and travel safety. Mr. Hopkins joined Western Union in July 2006 as vice president in the Corporate Security department with responsibility for agent due diligence, crisis management, employee background checks, executive protection and travel safety. In January 2011 Mr. Hopkins took over responsibility for the entire global security team. Previously, Mr. Hopkins served as the director of corporate security for the First Data Corporation where he was responsible for executive protection and event security. Prior to his private sector experience, Mr. Hopkins served 20 years in the United States Secret Service where he completed his career as the assistant special agent in charge of the Houston Field Office. During his career he fulfilled assignments in the Charlotte Field Office, Miami Field Office, Bush Protection Division, Washington D.C. Headquarters and the Houston Field Office. Mr. Hopkins received a Bachelor of Science Degree in Criminal Justice from Auburn University and in 2011 he completed the Wharton School ASIS Program for Security Executives. Mr. Hopkins currently serves on the Advisory Council for the International Association of Financial Crimes Investigators (IAFCI) and he is a member of ASIS International, the International Security Management Association (ISMA), the Overseas Security Advisory Council (OSAC), and the Domestic Security Advisory Council (DSAC).

• Introduction1. When the Unpredictable OccursThree experienced security professionals discuss how to deal with the unanticipated consequences of "Black Swan" events.2. Building a Resilient BusinessIncrease your company’s ability to bounce back from interruptions with these tips for developing a business resiliency program.3. Leading in CrisisA global security leader shares his experiences and strategies during the events of the Egyptian Revolution of 2011.4. When Emotions Run High: Dealing with Stress in Crisis ManagementAn experienced security professional shares insight into managing emotions during the response to a crisis event.5. Improving Crisis Management through Social Responsibility Learn how a corporation can behave in a socially responsible way to help minimize reputational risk and improve local and global continuity.6. Business Leading GovernmentStrategies for corporate security professionals on taking the lead when developing public-private partnerships.7. Business Continuity and the Data CenterWhether you outsource, maintain your data center in-house, or use the cloud, ensure your data center is adequately protected with these tips for business continuity. 8. Planning for PandemicsOne experienced security practitioner shares business planning and response guidelines for when a pandemic affects the workforce.9. Preventing Brand Damage from Web-Based IncidentsFour experts share tips for protecting your company’s brand before, during, and after a web-based incident. 10. Exploring the Voluntary Private Sector Preparedness Certification ProgramThree experts discuss the benefits of business continuity certification under the Voluntary Private Sector Preparedness Certification Program and how to prepare for certification.11. Emergency Preparedness: Compliance, Care, and the Long ViewImprove your business’ preparedness and resiliency with these strategies for all-hazards risk mitigation.12. Resilience Requires Intelligent PreparednessAn experienced security practitioner shows how current crisis response and business continuity practices have been shaped by past catastrophic events.

Phil Hopkins is vice president of global security for Western Union Financial Services where he has responsibility for crisis management, executive protection, investigations, law enforcement relations, physical security, and travel safety. Mr. Hopkins joined Western Union in July 2006 as vice president in the Corporate Security department with responsibility for agent due diligence, crisis management, employee background checks, executive protection and travel safety. In January 2011 Mr. Hopkins took over responsibility for the entire global security team. Previously, Mr. Hopkins served as the director of corporate security for the First Data Corporation where he was responsible for executive protection and event security. Prior to his private sector experience, Mr. Hopkins served 20 years in the United States Secret Service where he completed his career as the assistant special agent in charge of the Houston Field Office. During his career he fulfilled assignments in the Charlotte Field Office, Miami Field Office, Bush Protection Division, Washington D.C. Headquarters and the Houston Field Office. Mr. Hopkins received a Bachelor of Science Degree in Criminal Justice from Auburn University and in 2011 he completed the Wharton School ASIS Program for Security Executives. Mr. Hopkins currently serves on the Advisory Council for the International Association of Financial Crimes Investigators (IAFCI) and he is a member of ASIS International, the International Security Management Association (ISMA), the Overseas Security Advisory Council (OSAC), and the Domestic Security Advisory Council (DSAC).

• Introduction1. When the Unpredictable OccursThree experienced security professionals discuss how to deal with the unanticipated consequences of "Black Swan" events.2. Building a Resilient BusinessIncrease your company’s ability to bounce back from interruptions with these tips for developing a business resiliency program.3. Leading in CrisisA global security leader shares his experiences and strategies during the events of the Egyptian Revolution of 2011.4. When Emotions Run High: Dealing with Stress in Crisis ManagementAn experienced security professional shares insight into managing emotions during the response to a crisis event.5. Improving Crisis Management through Social Responsibility Learn how a corporation can behave in a socially responsible way to help minimize reputational risk and improve local and global continuity.6. Business Leading GovernmentStrategies for corporate security professionals on taking the lead when developing public-private partnerships.7. Business Continuity and the Data CenterWhether you outsource, maintain your data center in-house, or use the cloud, ensure your data center is adequately protected with these tips for business continuity. 8. Planning for PandemicsOne experienced security practitioner shares business planning and response guidelines for when a pandemic affects the workforce.9. Preventing Brand Damage from Web-Based IncidentsFour experts share tips for protecting your company’s brand before, during, and after a web-based incident. 10. Exploring the Voluntary Private Sector Preparedness Certification ProgramThree experts discuss the benefits of business continuity certification under the Voluntary Private Sector Preparedness Certification Program and how to prepare for certification.11. Emergency Preparedness: Compliance, Care, and the Long ViewImprove your business’ preparedness and resiliency with these strategies for all-hazards risk mitigation.12. Resilience Requires Intelligent PreparednessAn experienced security practitioner shows how current crisis response and business continuity practices have been shaped by past catastrophic events.