Observing the User Experience

A Practitioner's Guide to User Research

AvElizabeth Goodman,Mike Kuniavsky

Häftad, Engelska, 2026

645 kr

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Beskrivning

Observing the User Experience: A Practitioner's Guide to User Research, Third Edition helps readers bridge the gap to understand what users want and need from their product. Filled with real-world experience and a wealth of practical information, the book presents a complete toolbox of techniques to help designers, developers, and other stakeholders see through the eyes of their users. Sections discuss the benefits of end-user research and the ways it fits into the development of useful, desirable, and successful products and present techniques for understanding people’s needs, desires, and abilities, providing a basis for developing better products, whether Web, software, or mobile-based.

Final chapters explain the communication and application of research results.

Explains how to create usable products that are still original, creative, and unique
Provides a real-world perspective on research, including advice on how user research can be done cheaply and quickly, and how results can be presented persuasively
Gives readers the tools and confidence to perform user research on their own designs and tune their software user experience to the unique needs of their product and its users
Includes new features in this updated edition, including numerous, new illustrations, coverage of mobile UX research techniques, and discussion of newer UX research techniques, tools, and software

Produktinformation

Utgivningsdatum:2026-01-01
Mått:191 x 235 x undefined mm
Format:Häftad
Språk:Engelska
Antal sidor:640
Upplaga:3
Förlag:Elsevier Science
ISBN:9780128155691

Utforska kategorier

Människa – datorinteraktion inom Data och IT

Mer om författaren

Elizabeth Goodman has taught user experience research and tangible interaction design at the University of California, Berkeley and site-specific art practice at the San Francisco Art Institute. She has also worked with exploratory research and design teams at Intel, Fuji-Xerox, and Yahoo and speaks widely on the design of mobile and pervasive computing systems at conferences, schools, and businesses. She received her PhD from the School of Information at the University of California, Berkeley in fall 2013. During graduate school, her scholarly research on interaction design practice was supported by a National Science Foundation Graduate Fellowship and an Intel PhD Fellowship Mike Kuniavsky is a user experience designer, researcher and author. A twenty-year veteran of digital product development, Mike is a consultant and the co-founder of several user experience centered companies: ThingM manufactures products for ubiquitous computing and the Internet of Things; Adaptive Path is a well-known design consultancy. He is also the founder and organizer of Sketching in Hardware, an annual summit on the future of tools for digital product user experience design for leading technology developers, designers and educators. Mike frequently writes and speaks on digital product and service design, and works with product development groups in both large companies and startups. His most recent book is Smart Things: Ubiquitous Computing User Experience Design.

Innehållsförteckning

PART I: Fundamentals1. Introduction: The Uses of Research2. Program Roadmapping3. Project Planning4. RecruitingPART II: Basic Methods5. Desk Research6. Interviewing7. Learning from Observation8. Usability Testing9. Analyzing Qualitative Data10. SurveysPART III: Building on the Basics11. Learning Over Time12. Working with Groups13. Findability and Navigation14. Representing Insights: People15. Representing Insights: Processes16. Representing Insights: SystemsPART IV: Making Change17. Reports, Presentations, and Workshops18. Research Ops19. Conclusion: “So what?” UXR and Organizational Power