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Amy S. Kinser, Esq., Series EditorAmy holds a B.A. degree in Chemistry with a Business minor from Indiana University, and a J.D. from the Maurer School of Law, also at Indiana University. After working as an environmental chemist, starting her own technology consulting company, and practicing intellectual property law, she has spent the past 15 years teaching technology at the Kelley School of Business in Bloomington, Indiana. Currently, she serves as the Director of Computer Skills and Senior Lecturer at the Kelley School of Business at Indiana University. She also loves spending time with her two sons, Aidan and J. Matthew, and her husband J. Eric.  Kristyn A. JacobsonKristyn holds an M.S. in Education from the University of Wisconsin-La Crosse and a B.S. in Business Education from the University of Wisconsin-Eau Claire. She has been a faculty member and department chair of the Business Technology department at Madison College in Madison, Wisconsin for over 14 years. She also serves as the curriculum coordinator for Microsoft Excel beginning, intermediate, and advanced level courses for the college. As well as teaching, Kristyn provides training to businesses on the Microsoft Office Suite including MS Project, project management, customer service, personal productivity, and time management. Prior to teaching at Madison College, she taught at a business college in Des Moines, Iowa where she helped implement their online learning program while also teaching traditional business courses.  J. Eric KinserEric Kinser received his B.S. degree in Biology from Indiana University and his M.S. in Counseling and Education from the Indiana School of Education. He has worked in the medical field and in higher education as a technology and decision support specialist. He is currently a senior lecturer in the Operations and Decision Technology Department at the Kelley School of Business at Indiana University. When not teaching he enjoys experimenting with new technologies, traveling, and hiking with his family.  Diane L. KosharekDiane is a full-time Business Technology faculty member at Madison College in Madison, WI. In addition to her faculty role, she works closely with business and industry specialists, developing and delivering tailored training solutions to employees in areas such as customer service, software applications and business writing skills. Prior to joining Madison College, she worked as a Technology Training Consultant, providing consultation and production assistance to teaching faculty and staff to incorporate appropriate technology in their courses to enhance learning. Diane holds a Bachelor’s Degree in Education from the University of Wisconsin-Madison and a Master’s Degree in Educational Computing from Cardinal Stritch University.  Brant MoriarityBrant P. Moriarity earned a B.A. in Religious Studies/Philosophy and a M.S. in Information Systems at Indiana University. He is a Senior Lecturer at the Indiana University’s Kelley School of Business where he teaches topics such as data management and analysis, as well as the strategic use of Information Systems in business. He is also the founder of Beats Per Minute Technologies, LLC, bringing the benefits of business analytics to small businesses and non-profit organizations.

• 1. Developing Foundations of Effective Business Communication Communicating Effectively Understand the Communication Process Exploring the Communication Process Practicing Listening Skills Using Nonverbal Communication Skills Communicating Across Cultures Communicating Across Generations Understanding Barriers to Effective Communication Understand the Business Writing Process Planning the Message Writing the Message Revising the Message Prepare Written Messages Preparing Letters Composing Memorandums Writing Reports Apply Strategies for Writing Messages Conveying Positive and Neutral Messages Composing Negative Messages Writing Persuasive Messages Understand How Digital Communication is Transforming the Workplace Managing E-mail Using Instant and Text Messaging Collaborating with Blogs, and Wikis Using Podcasts Using Social Networking Sites Using Mobile Technologies Use Effective Oral Communication Skills in the Workplace Participating in Informal and Formal Discussions Using the Telephone and Voice Mail Working in Teams Planning and Participating in Meetings Creating Effective Presentations Using Presentation Software 2. Applying Employment Search Strategies Exploring Your Career Options and Searching for a Job Prepare for Your Job Search Identifying Your Interests, Goals, and Qualifications Projecting a Professional Image Building a Professional Network Evaluating Your Online Persona—Would You Hire You? Research Employment Opportunities Create an Application Packet Writing an Effective Cover Letter Creating a Professional Resume Building a Career Portfolio Compiling References and Letters of Recommendations Understand the Importance of the Interview Writing Thank You Letters Writing a Letter of Acceptance Declining an Offer Inquiring About the Status of a Position Resigning from a Job Understand Pre-Employment Screening