CCNP and CCIE Collaboration Core CLCOR 350-801 Official Cert Guide

Jason Ball, CCSI No. 33717, has been installing, consulting, and teaching technology for many years. In 2017, he started his own company, PCH Collaboration LLC, through which he works part time to offer end-user and technical training to anyone interested in voice and video communications. At his day job, Jason is a solutions readiness engineer for Cisco Americas Partner Organization (APO) through a company called ANI. In this position, he creates and hosts tech talks and labs for Cisco partners on current Cisco Collaboration products. Jason was the co-author of CCNA Collaboration CIVND 210-065 Official Cert Guide (Cisco Press), was the subject matter expert for CIVND2 and VTVS2 course development projects with Cisco, the developer for VII course development projects with Cisco, and a volunteer with FIRST Lego League and STEM. Current certifications include CCNA Route/Switch, CCDA, CCNP Collaboration, Advanced Video Field Engineer Representative, Advanced Video System Engineer Representative, Cisco Video Network Representative, CCSI, and CompTIA A+. Jason and his brother Daniel offer some free tips and training through a YouTube channel called Collab Crush.

Introduction xxvi Part I AV Fundamentals 3 Chapter 1 Introduction to Collaboration 4 "Do I Know This Already?" Quiz 4 Foundation Topics 6 Audio Communication 6 Video Communication 8 Unified Communication 10 Driving Change in the Industry 11 Exam Preparation Tasks 13 Review All Key Topics 13 Define Key Terms 13 Q&A 14 Chapter 2 Audio Basics 16 "Do I Know This Already?" Quiz 17 Foundation Topics 18 Basic Understanding of Sound 18 Wave Propagation 19 Technical Properties of Sound 20 Understanding Attenuation and Noise 22 Analog vs. Digital Signals 23 Nyquist-Shannon Sampling Theorem 24 Data Compression Equals Bandwidth Conversion 26 ITU Audio Encoding Formats 27 Exam Preparation Tasks 29 Review All Key Topics 29 Define Key Terms 30 Q&A 30 Chapter 3 Video Basics 32 "Do I Know This Already?" Quiz 33 Foundation Topics 35 Basic Understanding of Light 35 Chrominance and Luminance 36 Color Temperature 39 Capturing and Cameras 39 Frame Rates 40 Understanding Pixels and Resolution 41 Common Video Encoding Techniques 44 Standard Video Codecs 46 Video Compression 46 Video Quality 47 Video Container Formats and Codecs 48 H.264 Compared to H.265 HEVC 48 Content Channels 49 Exam Preparation Tasks 50 Review All Key Topics 50 Define Key Terms 50 Q&A 51 Chapter 4 Collaboration Endpoint Components and Environment 52 "Do I Know This Already?" Quiz 53 Foundation Topics 55 Physical Components 55 Sound Behavior 57 Microphone Types and Transducers 60 Pickup Patterns and Positioning 61 Mic Level and Line Level 63 Speakers: Active versus Passive 63 Audio Cables and Connectors 64 Acoustic Echo Canceller (AEC) 65 Microphone and Speaker Placement 66 Room Design for Noise Reduction 68 Light Behavior 69 Camera Field of View, Depth of Field, and Zoom 70 White Balance 71 Lighting Conditions 72 Room and Environment Considerations 73 Displays: Monitors and Projectors 76 Video Cables and Connectors 77 Immersive Telepresence 79 Video Etiquette 80 Exam Preparation Tasks 81 Review All Key Topics 81 Define Key Terms 82 Q&A 82 Chapter 5 Communication Protocols 84 "Do I Know This Already?" Quiz 85 Foundation Topics 88 PSTN Communication 88 H.323 Communication 91 H.323 Gatekeeper Registration 92 H.323 Call Flow without a Gatekeeper 92 H.323 Call Flow with a Gatekeeper 94 SIP Communication 95 Basic SIP Registration 96 SIP Call Setup 99 Delayed Offer 100 Early Offer 101 NAT and Firewall Traversal Solutions 102 STUN 104 TURN 105 ICE 107 ASSENT and H.460 108 Exam Preparation Tasks 109 Review All Key Topics 109 Define Key Terms 110 Q&A 110 Chapter 6 Cisco Solution for Converged Collaboration 112 "Do I Know This Already?" Quiz 114 Foundation Topics 116 Introduction to Cisco Endpoints 116 UC Phones 117 Soft Clients 117 Telepresence Endpoints 118 Introduction to Cisco Call Control 119 Cisco Unified Communications Manager 120 Cisco Unified Communications Manager Express 122 Cisco Expressway 123 Webex Control Hub 124 Introduction to Cisco Applications 125 Cisco Unity Connection Server 125 Cisco IM and Presence Service 126 Cisco Meeting Server 126 Management Software 127 Designing a Cisco Collaboration Solution 129 Licensing 130 Sizing 133 Bandwidth 134 High Availability 136 Disaster Recovery 139 Dial Plan 140 Security 142 QoS 144 Exam Preparation Tasks 145 Review All Key Topics 145 Define Key Terms 146 Command Reference to Check Your Memory 147 Q&A 147 Part II Endpoints 149 Chapter 7 Cisco Unified Communications Phones 150 "Do I Know This Already?" Quiz 150 Foundation Topics 152 7800 Series Phones 152 8800 S