Inside the Communication Revolution

Robin Mansell holds the Dixons Chair in New Media and the Internet within the Interdepartmental Programme on Media and Communication at the London School of Economics and Political Science. From 1988 to 2000, she was Professor of Information and Communication Technology Policy, Director of the Information, Networks & Knowledge (INK) Centre, and Director of Research, Science & Technology Policy Research (SPRU), all at the University of Sussex. Previous publications include Mobilizing the Information Society (with W. E. Steinmueller, OUP 2000), and Communication by Design (ed. with R. Silverstone, OUP 1996).

• 1. Introduction ; PART I: MEDIATING SOCIAL AND TECHNICAL RELATIONSHIPS ; 2. Virtual Communities and the New Economy ; 3. Cyberspace and Social Distinctions: Two Metaphors and a Theory ; 4. Knowledge Management Meets the Virtual Organization in the Newspaper Industry ; 5. Mind the Gap: Digital Certificates, Trust, and the Electronic Marketplace ; 6. The Colleague in the Machine: Electronic Commerce in the London Insurance Market ; 7. Re-Personalizing Data in the Banking Industry ; PART II: BUILDING CAPABILITIES FOR KNOWLEDGE EXCHANGE ; 8. Co-Design in Action: Knowledge-Sharing, Mediation, and Learning ; 9. The Distribution of Spatial Data: Data-sharing and Mediated Cooperation ; 10. Master of My Domain: The Politics of Internet Governance ; 11. Missing Concepts in the 'Missing Links' for Brazilian Telecommunication ; 12. Conclusion: Social Relations, Mediating Power, and Technologies