Excellence in Human Service Organization Management

Peter M. Kettner is Professor Emeritus at Arizona State University School of Social Work. He is author or co-author of six books, four of which have been translated into multiple languages. He has also authored over 50 articles, monographs, and book chapters on the topics of program planning, macro practice in social work, human services administration, purchase-of-service contracting, and privatization,. Over his 30 year career in academia he served as consultant to five different state human service agencies and dozens of local nonprofit agencies on their design and implementation of effectiveness-based planning systems and purchase of service contracting practices. In retirement he has continued his writing and consultation with local government and nonprofit agencies.

• In this Section: 1. Brief Table of Contents2. Full Table of Contents    BRIEF TABLE OF CONTENTS:Chapter 1:                 Developing a Theory and Philosophy of Management Chapter 2:                 Understanding the Organization from a Systems PerspectiveChapter 3:                 Using Structure to Facilitate and Support Achievement of the Agency’s MissionChapter 4:                 Job Analysis and Job Design    Chapter 5:                 Maximizing Organizational Performance through Human Resources Planning   Chapter 6:                 Strengthening the Organization throughExcellent Recruitment, Selection, and Hiring Practices   Chapter 7:                 Maximizing Employee Potential through Staff Training and Development   Chapter 8:                 Promoting Excellence through Well-Designed Motivation and Reward Systems   Chapter 9:                 Supervision, Performance Appraisal, Rewards, and Termination   Chapter 10:               Using Data and Information to Achieve Excellence   Chapter 11:               Managing Resources to Support ExcellenceChapter 12:               Monitoring and Evaluating Organizational Efforts and Accomplishments   FULL TABLE OF CONTENTS:  Chapter 1:     Developing a Theory and Philosophy of Management Understanding the Manager’s Role   Defining Management and Administration   Creating a Positive Work Environment       Establishing Criteria for Organizational Excellence  Excellence as Defined by Accreditation Standards  The Opinions of ManagersSome Themes Emerging from a Study of Organizational Excellence       The Usefulness of Early Management Theory        Scientific Management     &nb