Global Sourcing of Business and IT Services

LESLIE P. WILLCOCKS is Professor of Information Systems at the London School of Economics and Political Science, UK. He was formerly Professor of Information Management and e-Business at Warwick Business School, UK, holds visiting chairs at Erasmus and Melbourne Universities and is Associate Fellow at Templeton College, Oxford. He has an international reputation for his work on outsourcing, IT, organizational change, and IT strategy and evaluation and has co-authored 24 books and over 150 refereed papers in journals including Harvard Business Review, Sloan Management Review and t

'Lacity and Willcocks have been studying and reporting on outsourcing for more than a decade and with a clarity unmatched by others. Now, the results are in, and this book definitively shows that outsourcing can produce great results but only when outsourcing professionals ensure great execution.' - Michael Corbett, Executive Director, International Association of Outsourcing Professionals 'Once again Mary Lacity and Leslie Willcocks have teamed together to provide a well researched and practical guide to outsourcing. I would recommend this book to both the experienced and the not so experienced outsourcing practitioner or academic.' - Dennis McGuire, Founder and Chairman of Technology Partners International 'Global Sourcing of Business and IT Services continues Mary Lacity's and Leslie Willcocks' reign as Outsourcing's most prolific researchers. This book is a 'must read' for anyone involved in outsourcing and for those who are just curious about it.' - Barry Wiegler, Founder and CEO, Sourcing Interests Group. 'Global Sourcing of Business and IT Services is must reading for outsourcing practitioners who have struggled, or will soon struggle, through its ever-evolving learning curve. This is an important book based on 17 years of research from which readers will learn how to avoid costly mistakes in business process outsourcing.' - Peter Bendor-Samuel, CEO, Everest Group, and author of Turning Lead Into Gold: The Demystification of Outsourcing< 'This book must be regarded as prescribed therapy for every Business- and IT leader that is struggling to climb the steep global sourcing learning curve' - Michiel Boreel, Vice President of Strategy, Sogeti 'Based on work by the authors and their colleagues in 600 organizations throughout the world, Willcocks and Lacity present a comprehensive overview of the many types of outsourcing as they are practiced today. More important, they provide extremely insightful guidelines for the effective management of outsourcing. For anyone involved with outsourcing, this book is a must read' - Jack Rockart, Senior Lecturer, Emeritus, MIT Sloan School of Management, Cambridge, MA 'An excellent strategic view, coupled with the tactical prescription for successful global sourcing. Their research is the necessary combination of both rigor and relevance ... bridging from the academic to the practitioner.' - Ray Hoving, Ray Hoving Associates, past president of the Society of Information Management and CIO for Air Products and Chemicals 'This book will be an invaluable read for those thinking of outsourcing for the first time. Also required reading for those whose experiences of such an activity initially fall short of requirements.' - Lord Renwick, President, The European Information Society Group.

• Customer and Supplier Learning on IT and Business Service Practices Managing 54 Processes in the Sourcing Life Cycle Retaining Nine Core Capabilities In-House Assessing Twelve Supplier Capabilities The Winner's Curse in IT Outsourcing: The Case of Esso Outsourcing Human Resources: The Case of BAE Systems Outsourcing Indirect Procurement: The Case of BAE Systems Managing Knowledge When Outsourcing: Cases in Financial Services Offshoring of IT Work: 20 Practices How Corporations E-Source Application Service Provision and Risk Mitigation The Future of Global Sourcing: Twelve Emerging Trends Workbook Section: Readings and Assignments