NICKY STANTON is a Management Consultant and Trainer in managerial development and communication. She has worked in the industry as a Training Officer and in education as a Senior Lecturer in Communication and Head of a business studies department.

'The author's style of writing is, easy to read and friendly without being patronising. It is true to say that many of my students originally believe they know how to communicate. Much of the content of this book, causes them to re-evaluate their own abilities.' - Richard Kunc, Bradford School of Business and Law, Bradford College, UK 'This text's strength is the range of communication it covers - it is comprehensive and shows a regard for the finer points.' - Sue Hutchings, School of Health and Social Care, Oxford Brookes University, UK

• PrefaceIntroductionAcknowledgementsThe Process of CommunicationSpeaking EffectivelyListeningHuman Interaction and Non-Verbal CommunicationTelephone, Voicemail and MobileInterviewingBeing Interviewed for a JobCommunicating in GroupsRunning and Taking Part in MeetingsGiving a Talk or PresentationUsing Visual AidsFaster ReadingBetter ReadingWriting/Emailing Business LettersApplying for a Job by Post or EmailWriting/Emailing ReportsEmails Notes or 'Memos', Messages, Attachments, Forms and QuestionnairesVisual CommunicationGetting to Grips with GrammarCommon Problems with EnglishAppendicesA Final WordBibliographyAnswers to ExercisesIndex.