RICHARD PETTINGER Lecturer in Management at University College London, UK. He is director of a number of undergraduate programmes and is currently Admissions Tutor. He has written over 30 books, most recently Managing for Dummies.

'A comprehensive overview of management giving business students an understanding of the key challenges and opportunities facing managers in the 21st century with a practical focus on issues at both micro and macro levels.'- Dr.David Banner, University of Westminster, UK 'Pettinger has captured the essentials of organisations and management studies in this concise and highly informative introductory text. It is thoughtful, well structured and highly accessible to students.' - Claire Hookham-Williams, University of Liverpool, UK

• PART I: THE FOUNDATIONS OF MANAGEMENTIntroductionOrganisations, Managers and the EnvironmentManaging in a Changing EnvironmentEthics and Corporate GovernanceThe Practice of ManagementPART II: MANAGEMENT AND PEOPLESCultureCommunicationManagement Influence, Power and ConflictHuman Resource ManagementLeadership and ManagementPART III: STRATEGY, POLICY, DIRECTION AND PRIORITIESStrategy, Policy and DirectionMarketingManaging Operations and ProjectsFinancial and Quantitative Aspects of ManagementOrganizational and Managerial PerformancePART IV: ENDURING PRIORITIES OF MANAGEMENTRiskManagement and MotivationManagement on a Daily BasisManagement DevelopmentManaging in a Global and International EnvironmentManaging for the Present and FuturePART V: SUMMARY SHEETS.