Managing Innovation

Cases from the Services Industries

AvNational Academy of Engineering,James Brian Quinn

Inbunden, Engelska, 1988

542 kr

Tillfälligt slut

Beskrivning

This book of case histories is devoted solely to service industries and the technologies that drive them, as told by those who have developed segments of these industries. The chapters cover innovations such as Federal Express's advanced system for package tracking, Citicorp's development of the Automated Teller Machine, AT&T's experience with mobile telephones, Bell & Howell's introduction of an automated automotive parts catalog, and the New York Stock Exchange's development of electronic trading. Some broader analyses discuss the interfaces between services technologies and manufacturing, operations research in services, and technology in professional services.

Produktinformation

Utgivningsdatum:1988-01-01
Mått:152 x 229 x 25 mm
Format:Inbunden
Språk:Engelska
Antal sidor:224
Förlag:National Academies Press
ISBN:9780309039260

Utforska kategorier

Ledarskapsböcker inom Ekonomi och Ledarskap

Mer om författaren

Bruce R. Guile and James Brian Quinn, Editors; National Academy of Engineering

Innehållsförteckning

Front MatterContentsManaging Innovation in ServicesServices Technology and Manufacturing: Cornerstones of the U.S. EconomyPictures and Parts: Delivering an Automated Automotive Parts CatalogCustodial Package Tracking at Federal ExpressElectronic Automation at the New York Stock ExchangeUsing Technology for Competitive Advantage: The ATM Experience at CiticorpOperations Research and the Services IndustriesCellular Mobile Telephone ServicesModern Bridge Construction and Engineering ServicesProfessional Services Firms and Information Technology: Ongoing Search for Sustained Competitive AdvantageAdvisory CommitteeContributorsIndex

Mer från samma författare

Memorial Tributes

National Academy of Engineering

Inbunden

1 232 kr

Scientific Communication and National Security

National Academy of Engineering, National Academy of Sciences, Policy and Global Affairs, Institute of Medicine, and Public Policy Committee on Science, Engineering, Panel on Scientific Communication and National Security

Häftad

704 kr

Competitive Status of the U.S. Steel Industry

National Research Council, National Academy of Engineering, Division on Engineering and Physical Sciences, Commission on Engineering and Technical Systems, Steel Panel Committee on Technology and International Economic and Trade Issues of the Office of the Foreign Secretary

Häftad

606 kr