Hypertext and the Technology of Conversation

SUSAN H. GRAY is an Associate Professor at the New York Institute of Technology who specializes in computer-human interaction.

• Introduction Computer-Human Interaction, Social Construction, and Conversation Analysis Procedures Literalness and Categorization Troubles Linearity and Navigation Troubles Indexicality and the Social Construction of Accounts Patterns of Microanalysis Down Profoundly Troubled Paths: Troubles and Actors' Resources for Repair Attributions and Structural Metaphors Concluding Remarks Appendixes: Log Excerpt Locations: Drawing Locations: Additional Log Excerpts References Index