JAMES J. LYNCH

• List of Figures - Preface - PART 1 - From Total Quality to Total Care - New Thinking about New Customers - Customer Life Stages - Influencing Customer Choice - Managing Customer Care - Traditional Approaches to Time and Customer Care - PART 2: THE SUBCONSCIOUS ELEMENTS OF CUSTOMER CARE PSYCHOLOGY - Time: What every Customer wants - Customer Care Time Shaping - The Customer Time Care Agency Business - The Lifestyle Time Zones - The Lifework Time Zones - Two Passage of Time Zones: The Chronological and the Durable - The Biological Time Zone - The Benefits of the Customer-Time-Care Approach - Appendix - Glossary

JAMES J. LYNCH

• List of Figures - Preface - PART 1 - From Total Quality to Total Care - New Thinking about New Customers - Customer Life Stages - Influencing Customer Choice - Managing Customer Care - Traditional Approaches to Time and Customer Care - PART 2: THE SUBCONSCIOUS ELEMENTS OF CUSTOMER CARE PSYCHOLOGY - Time: What every Customer wants - Customer Care Time Shaping - The Customer Time Care Agency Business - The Lifestyle Time Zones - The Lifework Time Zones - Two Passage of Time Zones: The Chronological and the Durable - The Biological Time Zone - The Benefits of the Customer-Time-Care Approach - Appendix - Glossary