MICHAEL DE KARE-SILVER is Head of e-Consulting at PA Consulting. He is a leading advisor on e-business development who has worked with a number of European and US multinationals. He is the author of, e-Shock, the bestselling book that was the first to spell out the opportunities of e-commerce for manufacturers and retailers. This had great impact and the author has become a leading thinker and guru in this area. He is a founding partner of the Kalchas Group, which is now part of the Computer Sciences Corporation, and previously worked with McKinsey & Company and Procter & Gamble.

'Streamlining is a must read for any executive looking to reshape their company.' - David Grigson, Chief Financial Officer, Reuters 'This well-written book is a warning to all of us not to ignore the long-term implications of e-enablement.' - Patrick O'Sullivan, Chief Executive, Zurich Financial Services 'Vast benefits will accrue most to those businesses that respond best to the challenge of Streamlining.' - David Grainger, Chairman, Grainger Inc 'Those businesses that wish to turn the stagnation of today into the growth of tomorrow must read Michael de Kare-Silver's outstanding new book.' - The Rt. Hon. Lord Walker, Deputy Chairman, Dresdner Kleinwort Wasserstein 'This book will take you on a voyage of discovery that will re-energize your business.' - Kevin Lomax, Chairman, Misys Plc 'Companies that engage in Streamlining can...experience the thrill of transformation and seize leadership in existing and new markets.' - Professor Fred Phillips, Oregon School of Science and Engineering 'Streamlining articulates very effectively the change process taking place in our business.' - John Saunders, Chief Executive, Experian International 'Streamlining makes a strong case for re-examining the opportunities afforded by Internet technologies now that the hype has died down.' - Jon Symonds, Chief Financial Officer, AstraZeneca plc 'Streamlining addresses many of the issues companies face today as they seek to transform themselves to meet the challenges of the pervasive and ubiquitous internet-enabled world.' - Borel Setten, Chief Marketing Officer, Hewlett-Packard Europe 'At last, a book about the Net written from the business rather than the technical viewpoint, without the hype and sounding truly sensible. It provides an exciting and refreshing outline of the near past and future.' - David Stephens, Professional Manager 'The real strength of this book lies in the case studies...It shows how companies such as Ford and British Telecom have profited from effective knowledge management, and includes comment from Dell and Cisco on how to leverage e-learning as a strategic tool to boost bottom-line productivity.' - Human Resources 'Michael de kare-Silver convinced me that tomorrow's winners will be those companies that learn how to streamline their business processes.' - Philip Kotler '...uses many illustrations to demonstrate that any company can streamline if it takes the time to plan...' - Judy Blaine, Business Information Alert '...helpful ideas for organisations on their way to transforming performance by using new technologies and the internet.' - Daniel Kathan, The International Journal on Media Management

• Introduction Is the Internet Revolution Over? Some Pioneers and Case Studies If You're Going to do it, Things to Avoid and Things to Aim at How to Get Started Streamlining Customers Streamlining Suppliers Streamlining the Supply Chain Capturing Intelligence The Learning Organisation Making it Happen!

MICHAEL DE KARE-SILVER is Head of e-Consulting at PA Consulting. He is a leading advisor on e-business development who has worked with a number of European and US multinationals. He is the author of, e-Shock, the bestselling book that was the first to spell out the opportunities of e-commerce for manufacturers and retailers. This had great impact and the author has become a leading thinker and guru in this area. He is a founding partner of the Kalchas Group, which is now part of the Computer Sciences Corporation, and previously worked with McKinsey & Company and Procter & Gamble.

'Streamlining is a must read for any executive looking to reshape their company.' - David Grigson, Chief Financial Officer, Reuters 'This well-written book is a warning to all of us not to ignore the long-term implications of e-enablement.' - Patrick O'Sullivan, Chief Executive, Zurich Financial Services 'Vast benefits will accrue most to those businesses that respond best to the challenge of Streamlining.' - David Grainger, Chairman, Grainger Inc 'Those businesses that wish to turn the stagnation of today into the growth of tomorrow must read Michael de Kare-Silver's outstanding new book.' - The Rt. Hon. Lord Walker, Deputy Chairman, Dresdner Kleinwort Wasserstein 'This book will take you on a voyage of discovery that will re-energize your business.' - Kevin Lomax, Chairman, Misys Plc 'Companies that engage in Streamlining can...experience the thrill of transformation and seize leadership in existing and new markets.' - Professor Fred Phillips, Oregon School of Science and Engineering 'Streamlining articulates very effectively the change process taking place in our business.' - John Saunders, Chief Executive, Experian International 'Streamlining makes a strong case for re-examining the opportunities afforded by Internet technologies now that the hype has died down.' - Jon Symonds, Chief Financial Officer, AstraZeneca plc 'Streamlining addresses many of the issues companies face today as they seek to transform themselves to meet the challenges of the pervasive and ubiquitous internet-enabled world.' - Borel Setten, Chief Marketing Officer, Hewlett-Packard Europe 'At last, a book about the Net written from the business rather than the technical viewpoint, without the hype and sounding truly sensible. It provides an exciting and refreshing outline of the near past and future.' - David Stephens, Professional Manager 'The real strength of this book lies in the case studies...It shows how companies such as Ford and British Telecom have profited from effective knowledge management, and includes comment from Dell and Cisco on how to leverage e-learning as a strategic tool to boost bottom-line productivity.' - Human Resources 'Michael de kare-Silver convinced me that tomorrow's winners will be those companies that learn how to streamline their business processes.' - Philip Kotler '...uses many illustrations to demonstrate that any company can streamline if it takes the time to plan...' - Judy Blaine, Business Information Alert '...helpful ideas for organisations on their way to transforming performance by using new technologies and the internet.' - Daniel Kathan, The International Journal on Media Management

• Introduction Is the Internet Revolution Over? Some Pioneers and Case Studies If You're Going to do it, Things to Avoid and Things to Aim at How to Get Started Streamlining Customers Streamlining Suppliers Streamlining the Supply Chain Capturing Intelligence The Learning Organisation Making it Happen!

MICHAEL DE KARE-SILVER is Head of e-Consulting at PA Consulting. He is a leading advisor on e-business development who has worked with a number of European and US multinationals. He is the author of, e-Shock, the bestselling book that was the first to spell out the opportunities of e-commerce for manufacturers and retailers. This had great impact and the author has become a leading thinker and guru in this area. He is a founding partner of the Kalchas Group, which is now part of the Computer Sciences Corporation, and previously worked with McKinsey & Company and Procter & Gamble.

'Streamlining is a must read for any executive looking to reshape their company.' - David Grigson, Chief Financial Officer, Reuters 'This well-written book is a warning to all of us not to ignore the long-term implications of e-enablement.' - Patrick O'Sullivan, Chief Executive, Zurich Financial Services 'Vast benefits will accrue most to those businesses that respond best to the challenge of Streamlining.' - David Grainger, Chairman, Grainger Inc 'Those businesses that wish to turn the stagnation of today into the growth of tomorrow must read Michael de Kare-Silver's outstanding new book.' - The Rt. Hon. Lord Walker, Deputy Chairman, Dresdner Kleinwort Wasserstein 'This book will take you on a voyage of discovery that will re-energize your business.' - Kevin Lomax, Chairman, Misys Plc 'Companies that engage in Streamlining can...experience the thrill of transformation and seize leadership in existing and new markets.' - Professor Fred Phillips, Oregon School of Science and Engineering 'Streamlining articulates very effectively the change process taking place in our business.' - John Saunders, Chief Executive, Experian International 'Streamlining makes a strong case for re-examining the opportunities afforded by Internet technologies now that the hype has died down.' - Jon Symonds, Chief Financial Officer, AstraZeneca plc 'Streamlining addresses many of the issues companies face today as they seek to transform themselves to meet the challenges of the pervasive and ubiquitous internet-enabled world.' - Borel Setten, Chief Marketing Officer, Hewlett-Packard Europe 'At last, a book about the Net written from the business rather than the technical viewpoint, without the hype and sounding truly sensible. It provides an exciting and refreshing outline of the near past and future.' - David Stephens, Professional Manager 'The real strength of this book lies in the case studies...It shows how companies such as Ford and British Telecom have profited from effective knowledge management, and includes comment from Dell and Cisco on how to leverage e-learning as a strategic tool to boost bottom-line productivity.' - Human Resources 'Michael de kare-Silver convinced me that tomorrow's winners will be those companies that learn how to streamline their business processes.' - Philip Kotler '...uses many illustrations to demonstrate that any company can streamline if it takes the time to plan...' - Judy Blaine, Business Information Alert '...helpful ideas for organisations on their way to transforming performance by using new technologies and the internet.' - Daniel Kathan, The International Journal on Media Management

• Introduction Is the Internet Revolution Over? Some Pioneers and Case Studies If You're Going to do it, Things to Avoid and Things to Aim at How to Get Started Streamlining Customers Streamlining Suppliers Streamlining the Supply Chain Capturing Intelligence The Learning Organisation Making it Happen!