Digital Governance

Jeremy Swinfen Green MA, MBA, CMC, FIC has spent over 25 years advising organisations about digital technology and "human factors" – how people interact with technology. He has degrees from the University of Oxford and CASS Business School. He has also written Cyber Security: An Introduction for Non-Technical Managers (2015).Stephen Daniels FMS, FIOR, FBCS, CITP has spent 35 years in digital governance, risk management, security, privacy, resilience and compliance. Whilst consulting to major organisations from BA to NATO, he has also authored over a dozen British and International standards in these disciplines.

"Boards have long needed a straight-forward guide on how to execute their vital Digital Governance responsibilities. This is that guide." - Mario Kempton, Vice President and CISO, UK & Australia, CGI Inc."This refreshing read is a useful tour through a key topic for today. ..... It is a long way from the dry formal texts on governance and it does an outstanding job of avoiding the unhelpful hyperbole and jargon. ...... This book provides a common-sense starting point for non-expert directors who need to address real-world technology. ......Indeed, it is a handy and readable introduction for anyone involved in the governance of enterprises." - Roger Lines PMIIA CIA CRMA CISA CRISC, Canberra, Australia"This book is a seminal guide to this subject, from experts in the field, and a masterpiece of simplicity and clarity, that avoids the jargon which cloud the messages delivered by so many CIOs, CTOs and CISOs to their Boards." - Peadar Duffy, Member of the Irish National Standards Organisation's Governance and Risk Management Committees & Founder Director of SoluxR - Enhancing Strategy Execution."Over the last few years, it has become obvious that there is a gap in the knowledge and wisdom of Boards in respect of digital technology. This new book on digital governance bridges that gap, delivering a highly informative, easy read for top management to use in its vital role of digital governance. In addition, the principles and good practice it defines can be used as a general guide to other governance issues also by other levels of the organisation in strategy, implementation and support of digital technology. I strongly recommend this book both to governing bodies and to technology leaders alike. Congratulations to both Jeremy and Steve on providing this much needed work of wisdom." - Michael J Faber, Founding Chair of the BSI Committee responsible for developing the first British standard in Board-level Governance

• Author biographiesChapter 1. Introducing digital governanceSummary, A digital governance manifesto, The scope of digital governance, The role of the governing body, About this book, ReferencesChapter 2. Digital governance strategySummary, A strategy for digital technology, A pragmatic approach to digital governance, Achieving good governance, Strategic governance principles, Delivering strategic change.Chapter 3. Managing rapid change in a digital worldSummary, The digital opportunity, The pace of change, Getting started, Getting digitisation right, Projects or programmes? ReferencesChapter 4. Digitising internal operationsSummary, Understanding digitisation, Making the case for process digitisation, Issues with digitisation, ReferencesChapter 5. Transforming products and servicesSummary, Models of digital transformation, Digitally enhanced products, Digitised products, New business models, ReferenceChapter 6. Digital marketing and salesSummary, Understanding consumers, Talking to consumers, Governance of marketing assets, Making the sale, Finding the right people, ReferenceChapter 7. Thinking digital in mergers, acquisitions and venturingSummary, Acquiring services rather than organisations, Assessing the fit, Making it happen, The deal is done, so now what? Reference Chapter 8. Digital technology in accounting and financial managementSummary, The problem, The opportunity, Getting it right (and wrong), ReferenceChapter 9. Human resources in a digital ageSummary, Recruitment, The "employer brand", Managing workers, Enhancing the human, References Chapter 10. Assuring digital complianceSummary, Why care about compliance? Sources of compliance obligations, Becoming compliant, The role of standards, Emerging compliance obligations, Rationalisation of compliance, References Chapter 11. Information and cyber securitySummary, What is all this fuss about? Cyber risk management, Layered protection: people, process and technology, Protection through people, Protection through process, Protection through technology, Role of the board in security, ReferencesChapter 12. Delivering digital privacySummary, Privacy: an urgent priority, Privacy compliance, Getting it right, Employers’ vicarious liability, Embedding privacy and minimising risk, ReferencesChapter 13. Think digital resilienceSummary, A grandiose name for business continuity? Resilience challenges, ReferenceChapter 14. Emerging digital technologiesSummary, Big Data, Robotic process automation and autonomous systems, Artificial intelligence, Internet of Things, Wearables, 3D printing, Distributed ledgers and blockchain, Virtual reality and augmented reality, Implants and brain-computer interfaces, Is all this just snake oil? Digital governance glossaryIndex