Managing Complexity and Creating Innovation through Design

Satu Miettinen is a professor in service design at the University of Lapland and the dean of the Faculty of Art and Design. Her research interests span the themes of design methods in engaging with the Arctic region, service design methods for inclusion, the participatory development of services and socially responsible art and design methods. Melanie Sarantou is a post-doctorate researcher at the University of Lapland. She investigates how arts and narrative practices impact marginalised communities in various global locations. She is part of the Service Design Research Group, investigating marginality, empathy and improvisation.

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• Introduction: Managing complexity and creating innovation through design. (Satu Miettinen and Melanie Sarantou) Part I: Managing complexities in research and in the field Step 1: Understanding the contextIntroduction Digital storytelling: designing, developing and delivering with diverse communities. (Hilary Davis, Jenny Waycott and Max Schleser) In and out of place: correspondence as a means to understand and redesign complexity. (Paul Wilson, Essi Kuure and Shilumbe Chivuno-Kuria) Engaging ethics of care in socially responsible design and in research projects with Indigenous communities. (Mari Mäkiranta and Outi Ylitapio-Mäntylä) Designing dialogues for complexities with marginalised youth: processes and tools. (Tang Tang, Shilumbe Chivuno-Kuria, Fabrizio Pierandrei and Silvia Remotti) Part II: Managing complexities with users Step 2: Creating insightsIntroduction User-centric design and field trial evaluation of technology in the wild. (Jonna Häkkilä and Keith Cheverst) Designing with artificial intelligence: AI assistants as a gateway to complex service ecosystems. (Titta Jylkäs and Alexander Borek) Touchscreens as the de facto interface to complex systems. (Ashley Colley, Niels Henze and Mohamed Khamis) Green design as service design. (Mirja Kälviäinen) Part III: Managing industrial, technological and digital complexities in the real world Step 3: Creating concepts and innovationIntroduction Transforming systems engineering design for accelerated industrial innovation. (Yang-Yang Zhao) The significance of value-in-experience in the age of digitalisation. (Jana Kukk and Anu Leppiman) Open data as new commons: design strategies to support the creation of communities and practices around a new shared resource. (Nicola Morelli, Amalia de Götzen and Luca Simeone) Design in practice at the University of California, Berkeley. (Bernadette Geuy, Rachel Hollowgrass and Titta Jylkäs) Part IV: Managing complexities for social change Step 4: Initiating transformationIntroduction New front to fight marginalisation: designing within the third sector. (Claudia Garduño García) A new way to vote: Creating digital political awareness through the interactive referendum hub. (Hong Li and Xiaochuan Zhang) From citizens to community: the complexity in the context and the transformation and the challenges of modernising Chilean services. (Kathy Mollenhauer and Mariluz Soto) Index