Safer Hospital Care

Dev Raheja, MS, CSP, is an international risk management and quality assurance consultant for the healthcare, medical device, and aerospace industry for more than 25 years. He trains and shows how to come up with elegant design solutions using creativity and innovation. He served as Associate Professor at University of Maryland for its graduate degree program in Reliability Engineering. he currently serves as Adjunct Professor for it Mechanical Engineering Department. Prior to becoming a consultant in 1982, he worked at GE Healthcare as supervisor of quality assurance and manager of manufacturing, and at Booz-Allen & Hamilton as risk management consultant for nuclear and mass transportation industry. He has done consulting and training for the Army, Navy, Air Force, NASA, Boeing, Lockheed, BAE Aerospace, and commercial industries in over 20 countries including Australia, Japan, UK, France, Germany, Turkey, Finland, Norway and Brazil.

• Acknowledgment. About the Author. Introduction. 1 The Etiologies of Unsafe Healthcare. 2 Sufficient Understanding Is a Prerequisite to Safe Care. 3 Preventing "Indifferencity" to Enhance Patient Safety. 4 Continuous Innovation Is Better Than Continuous Improvement. 5 Innovations Should Start with Incidence Reports. 6 Doing More with Less Is Innovation. 7 Reinvent Quality Management. 8 Reinvent Risk Management. 9 Human Errors May Be Unpreventable; Preventing Harm Is an Innovation. 10 Managing Safety: Lessons from Aerospace. 11 The Paradigm Pioneers. 12 Protect Patients from Dangers in Medical Devices. 13 Heuristics for Continuous Innovation. 14 Aequanimitas—The Best-Known Strategy for Safe Care. 15 Healthcare Systems Engineering: the Powerful Quality Improvement Tool. Appendix A: Swiss Cheese Model for Error Trapping. Index