Bernard Froman\,

• General principles: the concepts of quality management and quality assurance; the quality manual within the series of quality systems documents; principles for writing a quality manual. Contents of a quality manual: introductory pages and annexed documents; top management responsibilities; the quality system; document control; quality planning; quality in design; quality in purchasing; production (or process) quality; control of noncomformities; quality evaluation; quality costs; training; quality improvement.

Bernard Froman\,

• General principles: the concepts of quality management and quality assurance; the quality manual within the series of quality systems documents; principles for writing a quality manual. Contents of a quality manual: introductory pages and annexed documents; top management responsibilities; the quality system; document control; quality planning; quality in design; quality in purchasing; production (or process) quality; control of noncomformities; quality evaluation; quality costs; training; quality improvement.