Hester van Sprang is Lecturer in Facility & Real Estate Management at Saxion University of Applied Sciences, Netherlands and The University of Greenwich, UK.Bernard Drion was formerly Professor of Facility Management at Breda University of Applied Sciences, Netherlands. He has also held various management positions at consultancy firms, Hospitality Group.

• 1. What is Facility Management? 2. Social Dynamics that Shape Work and Work Environment 3. Experiencing the Work Environment 4. The Functioning of the Facilities Organisation 5. Quantifying Facility Management 6. The Future of the Facility Management Profession 7. Research in Facility Management Glossary Bibliography Appendices

Hester van Sprang is Lecturer in Facility & Real Estate Management at Saxion University of Applied Sciences, Netherlands and The University of Greenwich, UK.Bernard Drion was formerly Professor of Facility Management at Breda University of Applied Sciences, Netherlands. He has also held various management positions at consultancy firms, Hospitality Group.

• 1. What is Facility Management? 2. Social Dynamics that Shape Work and Work Environment 3. Experiencing the Work Environment 4. The Functioning of the Facilities Organisation 5. Quantifying Facility Management 6. The Future of the Facility Management Profession 7. Research in Facility Management Glossary Bibliography Appendices

Hester van Sprang is Lecturer in Facility & Real Estate Management at Saxion University of Applied Sciences, Netherlands and The University of Greenwich, UK.Bernard Drion was formerly Professor of Facility Management at Breda University of Applied Sciences, Netherlands. He has also held various management positions at consultancy firms, Hospitality Group.

• 1. What is Facility Management? 2. Social Dynamics that Shape Work and Work Environment 3. Experiencing the Work Environment 4. The Functioning of the Facilities Organisation 5. Quantifying Facility Management 6. The Future of the Facility Management Profession 7. Research in Facility Management Glossary Bibliography Appendices