Kim Haugbølle conducts advisory services to the Danish government, undertakes teaching, and develops research-based knowledge to improve the built environment. He has authored or co-authored more than 200 publications on innovation, procurement, lifecycle economics and sustainable design with a special emphasis on the role of clients. Kim has been involved in the coordination and management of several national and international R&D projects, and has been heading the secretariat of a think tank and a research department. Kim is the international co-coordinator of the CIB Working Commission W118 on Clients and Users in Construction as well as a board member of the Nordic researchers’ network on construction economics and organisation (CREON).David Boyd is Professor of Construction at Birmingham City University, UK. He has a background in engineering, but is better known for his management insights of the industry. His major contribution has been to develop a model of projects in the industry as complex adaptive socio-technical systems. His earlier research on construction clients has been published in the book Understanding the Construction Client which was adopted by the UK Construction Clients Forum. He is developing research into practice through the philosophy of expertise-in-context and is currently researching the challenges of connecting human and information perspectives in BIM. He is the international co-coordinator of the CIB Working Commission W118 on Clients and Users in Construction.

• Introduction: three research themes 1. The merits of client associations 2. A model of clients and users: a corporate real estate view 3. Users in low energy buildings: consequences for clients 4. An ethical foundation for health and safety 5. A review of funding and its implications for construction clients 6. Defects and insurance: protective mechanism or driver of change 7. Construction management capabilities of clients: a methodology for assessment 8. Client learning across major infrastructure projects 9. Quality and satisfaction with constructed roads in Nigeria: the clients’ view 10. Stimulating innovation through integrated procurement: the case of three-envelope tendering 11. BIM for clients: developing digital dividends 12. Innovation roles for clients: implementing building information modelling 13. Client innovation networks 14. Postscript: facing the changing world of clients and users

Kim Haugbølle conducts advisory services to the Danish government, undertakes teaching, and develops research-based knowledge to improve the built environment. He has authored or co-authored more than 200 publications on innovation, procurement, lifecycle economics and sustainable design with a special emphasis on the role of clients. Kim has been involved in the coordination and management of several national and international R&D projects, and has been heading the secretariat of a think tank and a research department. Kim is the international co-coordinator of the CIB Working Commission W118 on Clients and Users in Construction as well as a board member of the Nordic researchers’ network on construction economics and organisation (CREON).David Boyd is Professor of Construction at Birmingham City University, UK. He has a background in engineering, but is better known for his management insights of the industry. His major contribution has been to develop a model of projects in the industry as complex adaptive socio-technical systems. His earlier research on construction clients has been published in the book Understanding the Construction Client which was adopted by the UK Construction Clients Forum. He is developing research into practice through the philosophy of expertise-in-context and is currently researching the challenges of connecting human and information perspectives in BIM. He is the international co-coordinator of the CIB Working Commission W118 on Clients and Users in Construction.

• Introduction: three research themes 1. The merits of client associations 2. A model of clients and users: a corporate real estate view 3. Users in low energy buildings: consequences for clients 4. An ethical foundation for health and safety 5. A review of funding and its implications for construction clients 6. Defects and insurance: protective mechanism or driver of change 7. Construction management capabilities of clients: a methodology for assessment 8. Client learning across major infrastructure projects 9. Quality and satisfaction with constructed roads in Nigeria: the clients’ view 10. Stimulating innovation through integrated procurement: the case of three-envelope tendering 11. BIM for clients: developing digital dividends 12. Innovation roles for clients: implementing building information modelling 13. Client innovation networks 14. Postscript: facing the changing world of clients and users

Kim Haugbølle conducts advisory services to the Danish government, undertakes teaching, and develops research-based knowledge to improve the built environment. He has authored or co-authored more than 200 publications on innovation, procurement, lifecycle economics and sustainable design with a special emphasis on the role of clients. Kim has been involved in the coordination and management of several national and international R&D projects, and has been heading the secretariat of a think tank and a research department. Kim is the international co-coordinator of the CIB Working Commission W118 on Clients and Users in Construction as well as a board member of the Nordic researchers’ network on construction economics and organisation (CREON).David Boyd is Professor of Construction at Birmingham City University, UK. He has a background in engineering, but is better known for his management insights of the industry. His major contribution has been to develop a model of projects in the industry as complex adaptive socio-technical systems. His earlier research on construction clients has been published in the book Understanding the Construction Client which was adopted by the UK Construction Clients Forum. He is developing research into practice through the philosophy of expertise-in-context and is currently researching the challenges of connecting human and information perspectives in BIM. He is the international co-coordinator of the CIB Working Commission W118 on Clients and Users in Construction.

• Introduction: three research themes 1. The merits of client associations 2. A model of clients and users: a corporate real estate view 3. Users in low energy buildings: consequences for clients 4. An ethical foundation for health and safety 5. A review of funding and its implications for construction clients 6. Defects and insurance: protective mechanism or driver of change 7. Construction management capabilities of clients: a methodology for assessment 8. Client learning across major infrastructure projects 9. Quality and satisfaction with constructed roads in Nigeria: the clients’ view 10. Stimulating innovation through integrated procurement: the case of three-envelope tendering 11. BIM for clients: developing digital dividends 12. Innovation roles for clients: implementing building information modelling 13. Client innovation networks 14. Postscript: facing the changing world of clients and users