Practical Benchmarking: The Complete Guide

A complete guide

AvM. Zairi,P. Leonard

Inbunden, Engelska, 1994

1 682 kr

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Beskrivning

This book provides a practical guide to the application of "benchmarking" in any business context. Benchmarking is viewed as a continuous process of measurement and its relationship to continuous improvement and business results is clearly established. Numerous examples and case studies of specific applications are presented. The book shows managers how benchmarking can be used as a business strategy shaper and equips them with clear guidelines for the successful implementation of benchmarking and its integration with all business operations.

Produktinformation

Utgivningsdatum:1994-05-31
Mått:155 x 235 x 20 mm
Vikt:582 g
Format:Inbunden
Språk:Engelska
Antal sidor:262
Upplaga:1996
Förlag:Chapman and Hall
ISBN:9780412574108

Utforska kategorier

Projektledning inom Ekonomi och Ledarskap

Recensioner i media

... highly recommended for both the beginner and the practitioner. - The Benchmark

Innehållsförteckning

One.- 1 Competing in a modern business environment: what does it mean?.- 2 The total quality movement: where did it start, what does it mean, and how does it affect business organizations?.- 3 Origins of benchmarking and its meaning.- 4 Benchmarking — an all encompassing tool.- 5 Benchmarking — the strategic tool.- 6 Types of benchmarking.- 7 Benchmarking, benchmarking processes.- 8 Data collection approaches.- 9 The translation of benchmarking to business results.- 10 The link between benchmarking and performance measurement.- 11 Choosing partners for effective benchmarking.- Two.- 12 Benchmarking applications.- 13 Critical factors in benchmarking.- 14 How to avoid pitfalls.- 15 Benchmarking in the future.- Three: Who is who in benchmarking?.- 16 Profile of the organizations who have promoted benchmarking.- 17 A review of key publications on benchmarking.- References.