This text is concerned with the evaluation of developments in terms of modelling techniques, and their use in the domain of benchmarking, business process and re-engineering. It considers the analysis of the experiences and results of the European Esprit projects in Technology for Business Process; the successful implementation of modelling techniques, benchmarking and business process re-engineering; and disseminates the emerging Business Best Practices in different domains in both manufacturing and services. It should be of interest to engineers, managers, benchmarking consultants, postgraduate students of business process re-engineering, and benchmarking teams.

This text is concerned with the evaluation of developments in terms of modelling techniques, and their use in the domain of benchmarking, business process and re-engineering. It considers the analysis of the experiences and results of the European Esprit projects in Technology for Business Process; the successful implementation of modelling techniques, benchmarking and business process re-engineering; and disseminates the emerging Business Best Practices in different domains in both manufacturing and services. It should be of interest to engineers, managers, benchmarking consultants, postgraduate students of business process re-engineering, and benchmarking teams.