Neil Costello is Head of Economics at the Open University. He has held a number of senior posts at the OU and elsewhere and has undertaken consultancy in international development. His teaching and research have increasingly been based around developing an understanding of real-life cases using explanations drawn from a wide range of theoretical positions.

• Chapter 1. Introduction Chapter 2. The theoretical framework Chapter 3. Research methods Chapter 4. Digital, the evolution of new routines Chapter 5. The National Extension College, strategic routines Chapter 6. Unipalm-Pipex, change as routine Chapter 7. Chadwyck-Healey, change, routines, and cultural contrasts Chapter 8. Concluding remarks

Neil Costello is Head of Economics at the Open University. He has held a number of senior posts at the OU and elsewhere and has undertaken consultancy in international development. His teaching and research have increasingly been based around developing an understanding of real-life cases using explanations drawn from a wide range of theoretical positions.

• Chapter 1. Introduction Chapter 2. The theoretical framework Chapter 3. Research methods Chapter 4. Digital, the evolution of new routines Chapter 5. The National Extension College, strategic routines Chapter 6. Unipalm-Pipex, change as routine Chapter 7. Chadwyck-Healey, change, routines, and cultural contrasts Chapter 8. Concluding remarks