Helmut Drüke is Senior Consultant with Capgemini Germany and has worked as a researcher on a number of communication and e-government related projects.

• Chapter 1 Introduction, Helmut Drüke; Chapter 2 Urban E-Government in Finland, Ari-Veikko Anttiroiko; Chapter 3 Urban E-Government in France, Jean Pierre Chamoux; Chapter 4 Local E-Government in Germany, Helmut Drüke; Chapter 5 Local E-Government in the Netherlands, Roland Leenes, Jörgen Svensson; Chapter 6 Local E-Government in the United Kingdom, Martin Ferguson; Chapter 7 The E-Public Administrative Process in Japan, Fujita Masahiro, Izawa Takahiro, Ishibashi Hiroki; Chapter 8 American Local Governments, Mary Maureen Brown, Shannon Schelin; Chapter 9 Concluding Remarks on National Specifics and Transfer and Adoption of Good Practice, Helmut Drüke;