Betty Ladley Finkbeiner is a Faculty Emeritus at Washtenaw Community College in Ann Arbor, MI where she served as Chairperson of the Dental Assisting Program for over three decades. She has served as a consultant and staff representative for the American Dental Association's Commission on Dental Accreditation and as a consultant to the Dental Assisting National Board. Betty has authored articles in professional journals and co-authored several textbooks. Currently retired, she continues to write, lecture, and provide consultant services in ergonomic concepts to practicing dentists throughout the country. Charles Allen Finkbeiner is a retired Computer Information System instructor at Washtenaw Community College.

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• PART I DENTISTRY AS A BUSINESS1. The Dental Team in the Business of Dentistry2. Dental Team Management3. Patient Management4. Legal and Ethical Issues in the Dental Business Office5. information Technology in the Business Office6. Business Office Design and Equipment PlacementPART II COMMUNICATION MANAGEMENT7. Working with Dental Office Documents8. Business Record Storage9. Written Communications10. TelecommunicationsPART III BUSINESS OFFICE SYSTEMS11. Appointment Management Systems12. Inventory Systems and Supply Ordering13. Recall Systems14. Third-Party Reimbursement and Coding15. Financial Systems: Accounts Receivable16. Additional Financial Systems17. Infection Prevention and Control and Care of Hazardous MaterialsPART IV THE DENTAL ASSISTANT AND THE WORKPLACE18. Planning and Managing Your Career PathAppendicesA. Composition BasicsB. NumbersC. Prefixes and SuffixesD. AbbreviationsE. Dental Terminology

Betty Ladley Finkbeiner is a Faculty Emeritus at Washtenaw Community College in Ann Arbor, MI where she served as Chairperson of the Dental Assisting Program for over three decades. She has served as a consultant and staff representative for the American Dental Association's Commission on Dental Accreditation and as a consultant to the Dental Assisting National Board. Betty has authored articles in professional journals and co-authored several textbooks. Currently retired, she continues to write, lecture, and provide consultant services in ergonomic concepts to practicing dentists throughout the country. Charles Allen Finkbeiner is a retired Computer Information System instructor at Washtenaw Community College.

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• PART I DENTISTRY AS A BUSINESS1. The Dental Team in the Business of Dentistry2. Dental Team Management3. Patient Management4. Legal and Ethical Issues in the Dental Business Office5. information Technology in the Business Office6. Business Office Design and Equipment PlacementPART II COMMUNICATION MANAGEMENT7. Working with Dental Office Documents8. Business Record Storage9. Written Communications10. TelecommunicationsPART III BUSINESS OFFICE SYSTEMS11. Appointment Management Systems12. Inventory Systems and Supply Ordering13. Recall Systems14. Third-Party Reimbursement and Coding15. Financial Systems: Accounts Receivable16. Additional Financial Systems17. Infection Prevention and Control and Care of Hazardous MaterialsPART IV THE DENTAL ASSISTANT AND THE WORKPLACE18. Planning and Managing Your Career PathAppendicesA. Composition BasicsB. NumbersC. Prefixes and SuffixesD. AbbreviationsE. Dental Terminology

Betty Ladley Finkbeiner is a Faculty Emeritus at Washtenaw Community College in Ann Arbor, MI where she served as Chairperson of the Dental Assisting Program for over three decades. She has served as a consultant and staff representative for the American Dental Association's Commission on Dental Accreditation and as a consultant to the Dental Assisting National Board. Betty has authored articles in professional journals and co-authored several textbooks. Currently retired, she continues to write, lecture, and provide consultant services in ergonomic concepts to practicing dentists throughout the country. Charles Allen Finkbeiner is a retired Computer Information System instructor at Washtenaw Community College.

Select Guide Rating

• PART I DENTISTRY AS A BUSINESS1. The Dental Team in the Business of Dentistry2. Dental Team Management3. Patient Management4. Legal and Ethical Issues in the Dental Business Office5. information Technology in the Business Office6. Business Office Design and Equipment PlacementPART II COMMUNICATION MANAGEMENT7. Working with Dental Office Documents8. Business Record Storage9. Written Communications10. TelecommunicationsPART III BUSINESS OFFICE SYSTEMS11. Appointment Management Systems12. Inventory Systems and Supply Ordering13. Recall Systems14. Third-Party Reimbursement and Coding15. Financial Systems: Accounts Receivable16. Additional Financial Systems17. Infection Prevention and Control and Care of Hazardous MaterialsPART IV THE DENTAL ASSISTANT AND THE WORKPLACE18. Planning and Managing Your Career PathAppendicesA. Composition BasicsB. NumbersC. Prefixes and SuffixesD. AbbreviationsE. Dental Terminology