Heather Prendergast is a veterinary practice management consultant, educator, and industry thought leader with more than two decades of experience advancing leadership, operational performance, and team development in veterinary medicine. She is the author of Practice Management for the Veterinary Team, an Elsevier textbook now entering its fifth edition. Heather has delivered more than 300 hours of continuing education nationally and regularly speaks on leadership, team utilization, and practice sustainability. Through her consulting firm, Synergie, she partners with veterinary hospitals and organizations to strengthen culture, improve operational systems, and support long-term business growth. Her work focuses on building practical leadership frameworks that empower veterinary teams to deliver exceptional patient care while maintaining healthy, high-performing workplaces. Heather remains actively engaged in shaping the profession's future through education, mentorship, and industry collaboration.

• SECTION I Veterinary Practice Team and Development1. The Heart of Veterinary Medicine2. The Leadership Team3. The Veterinary Team and Front Office Procedures4. Human Resources in the Veterinary Practice5. Veterinary Ethics and Legal Issues6. Professional Development7. Telemedicine8. Practice Integrated Management Software9. Medical Records ManagementSECTION II Veterinary Operations10. Appointment Management11. The Client Experience12. Marketing13. Inventory Management14. Controlled Substances15. Safety in the Veterinary Practice16. Finance Management17. Strategic Planning