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    1. Ekonomi och Ledarskap
    2. Ledarskapsböcker

    Business Intelligence Competency Centers

    A Team Approach to Maximizing Competitive Advantage

    AvGloria J. Miller,Dagmar Bräutigam

    Inbunden, Engelska, 2006

    Del 8 i serien Wiley and SAS Business Series

    295 kr

    Beställningsvara. Skickas inom 5-8 vardagar. Fri frakt över 249 kr.

    Beskrivning

    Transform data into action for competitive advantage "The knowledge assets of an organization are becoming increasingly important for competitive advantage, and therefore, the way in which knowledge is created, renewed, and communicated is critical. This book provides practical insights into how this may be achieved through the establishment of a Business Intelligence Competency Centre and is a valuable read for 'information professionals.'"--Bill Sturman, Information Architecture Project Manager The Open University, United Kingdom "BI is more than technology and projects. BI must live in the organization--as a BICC. This book helps to make BI tangible and understandable, bringing it to life."--Miriam Eisenmann, Project Manager (PMP) CSC Ploenzke AG, Germany "This book is a must-read for planning and implementing your BICC. It is a pragmatic guide that addresses a lot, if not all, of the questions you'll be asking yourself. Don't miss out on getting a head start from the people who thought this through from start to finish . . . Pray your competitors don't get hold of this book!"--Claudia Imhoff, President Intelligent Solutions, Inc., USA "Creating a BICC forces the organization to focus on the importance of centralizing the gathering, interpreting, and analyzing of information to create business insight."--Anne Ulyate, Group Manager Business Intelligence Mutual & Federal, South Africa "BI is a highly visible element in the 'business value' trend for IT investments. Initiatives, such as competency centers, should empower user organizations to drive even more value out of their BI investments."--Marianne Kolding, Director, European ServicesIDC, United Kingdom

    Produktinformation

    • Utgivningsdatum:2006-06-16
    • Mått:164 x 231 x 21 mm
    • Vikt:452 g
    • Format:Inbunden
    • Språk:Engelska
    • Serie:Wiley and SAS Business Series
    • Antal sidor:224
    • Förlag:John Wiley & Sons Inc
    • ISBN:9780470044476

    Utforska kategorier

    • Ledarskapsböcker inom Ekonomi och Ledarskap

    Mer om författaren

    Gloria J. Miller, Vice President, Professional Services Division, SAS International, heads the international Professional Services Division at SAS, is the Executive Manager for the development of SAS Industry Intelligence Solutions, and is on the board of directors of SAS Global Services. Throughout her career of more than eighteen years in the information technology industry, Miller has received accolades for her skills in the management and delivery of IT systems and programs and in software development and support. She holds a master's degree in business administration from Bowie State University in Bowie, Maryland, and a bachelor of science degree from Augusta State University in Augusta, Georgia.Dagmar Bräutigam, Professional Services Program Manager, SAS International, has led the development of the Business Intelligence Competency Center Program and the Information Evolution Assessment Service. Based in Heidelberg, Germany, she is responsible for creating, developing, and rolling out SAS's education and consulting programs and services for the SAS Europe, Middle East, Africa, and Asia/Pacific regions. Bräutigam studied translation sciences in Heidelberg, London, and Geneva, and holds a degree from Ruprecht-Karls-University of Heidelberg.Dr. Stefanie V. Gerlach, Senior Program Consultant, SAS International, has extensive experience in developing training programs for project teams and business users. She developed the Business Intelligence Competency Center initiative for SAS and is responsible for the Business Intelligence Competency Center Services for the SAS Europe, Middle East, Africa, and Asia/Pacific regions. Gerlach has studied political science, history, and Protestant theology in Heidelberg and Paris, and holds a PhD in political science from Ruprecht-Karls-University of Heidelberg. Gerlach also codeveloped a manual that describes training methods and how to implement and manage computer training.SAS Institute (Cary, NC) is the market leader in providing a new generation of business intelligence software and services. SAS solutions are used at more than 40,000 sites, including ninety-six of the top 100 companies on the Fortune Global 500®. SAS has customers in 110 countries.

    Innehållsförteckning

    • Foreword xvPreface xixAcknowledgments xxiChapter 1 Introduction 1Overview 2Business Intelligence as a Competitive Differentiator 3Business Intelligence Competency Center 6Summary 13Chapter 2 Business Intelligence in the Organization 15Overview 16General Findings of the Survey 17Business Intelligence Competency Centers 27Summary 34Chapter 3 Primary Functions of the Business Intelligence Competency Center 35Overview 36Functional Areas Inside the BICC 37Detailed Checklist for the Functional Areas in the BICC 40Related Functional Areas 43Summary 45Chapter 4 Planning a Business Intelligence Competency Center: Using the Information Evolution Model 47Overview 48Four Critical Dimensions of the Information Evolution Model 49Five Levels of Maturity in the Information Evolution Model 52Defining the BI Strategy 57Summary 59Chapter 5 Human Capital 61Overview 62Staffing the Business Intelligence Competency Center 62Summary 63Chapter 6 Knowledge Processes 75Overview 76Knowledge Processes in the Business Intelligence CompetencyCenter's Functional Areas 77Summary 85Chapter 7 Culture 87Overview 89Organizational Setup and Funding 90Performance Metrics 93Knowledge Management 100Change Management 104Summary 116Chapter 8 Infrastructure 119Overview 120Considerations from a BICC Perspective 121Business Intelligence Infrastructure Selection Criteria 126Road Map to Implementing a BI Infrastructure 133Summary 136Chapter 9 Setting Up and Ensuring Ongoing Support 139Overview 140Setup Process in Detail 141Working with Software Vendors 156Summary 163Chapter 10 Cases from the Field 165Insurance, South Africa: Mutual & Federal Defines Business Intelligence Strategy 166Public Administration, Italy: CSI-Piemonte Manages Growth with a Business Intelligence Competency Center 167Banking, Belgium: KBC Benefits from an SAS Business Intelligence Competency Center 168Banking, South Africa: Competency Center Drives Return on BI Investments at Nedbank 170Summary 171Chapter 11 Ten Recommendations for a Highly Effective Business Intelligence Competency Center 173Have a Vision for Business Intelligence 174Create a Joint Venture Between Business and Information Technology 174It's a Process, Not a Project 175Maintain Clear Vision, Concrete Objectives 175Integrate and Consolidate 175Practice Effective Change Management 176Carry Out Staff Induction, Training, Development 176Deliver Ongoing Value 176Ensure the Infrastructure's Depth and Breadth 177Use a Multidimensional Approach 177Appendix A List of Abbreviations 179Appendix B Additional Roles 181Index 187