Supernova Advisor

Crossing the Invisible Bridge to Exceptional Client Service and Consistent Growth

AvRobert D. Knapp

Inbunden, Engelska, 2008

272 kr

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Beskrivning

The Supernova Model is a client service, client acquisition, and practice management model that drives an explosive acceleration in revenue and client satisfaction by capitalizing upon the 80/20 Rule. First implemented by financial advisors at Merrill Lynch—under the leadership of author Rob Knapp—it has grown increasingly popular within the financial services industry. The Supernova Advisor skillfully outlines this proven model and reveals how it can be used to create an exceptional experience for your clients, while significantly growing your business.

Produktinformation

Utgivningsdatum:2008-01-09
Mått:161 x 236 x 17 mm
Vikt:327 g
Format:Inbunden
Språk:Engelska
Antal sidor:160
Förlag:John Wiley & Sons Inc
ISBN:9780470249277

Utforska kategorier

Företagsekonomi inom Ekonomi och Ledarskap

Mer om författaren

ROB KNAPP is a former Managing Director for Merrill Lynch and the architect of Supernova, which he developed with a team of financial advisors and leaders at Merrill Lynch. His passion for coaching talented individuals to reach exceptional levels of performance has solidified his reputation throughout the financial services sector as a visionary and creative leader.

Innehållsförteckning

Foreword ixAcknowledgments xvIntroduction Stepping onto the Invisible Bridge: Your Journey toward the Exceptional xixChapter 1 The Trouble with Success: The Tyranny of the 80/20 Rule 1Chapter 2 Contact: The Humble Foundation of the Ultimate Client Experience 9Chapter 3 Segmentation: The Supernova Non-negotiable 19Chapter 4 Organization: Promises Made, Promises Kept 41Chapter 5 Planning: Inspired Action 57Chapter 6 Acquisition: Explosive Growth under Control 73Chapter 7 Leading the Practice: Leaders Developing Leaders 91Final Thoughts on Moving Forward 113About the Author 117Index 119