No Complaining Rule

JON GORDON's bestselling books and talks have inspired readers and audiences around the world. His principles have been put to the test by numerous NFL, NBA, and college coaches and teams, Fortune 500 companies, school districts, hospitals, and nonprofits. He is the author of the Wall Street Journal bestseller The Energy Bus, Training Camp, The Shark and The Goldfish, The Seed, and Soup: A Recipe to Nourish Your Team and Culture. Jon invites you to visit and connect with him at www.JonGordon.com. Follow him on Twitter @JonGordon11.

A story about Positive Ways to Turn Complaints into Solutions, Innovations, and Success Every complaint represents an opportunity to turn something negative into a positive!"Excuses always come from the losing locker room. In Jon Gordon's book The No Complaining Rule, he provides the winning edge."-Coach Lou Holtz"In a world in which so many, it seems, focus on the glass as half empty, Jon Gordon sets out a clear blueprint in The No Complaining Rule to help each of us better ourselves. His approach will cut negativity and can impact our workplaces and our families, and help us carve out more productive, lower-stress environments."-Nathan Whitaker coauthor of Quiet Strength(with Tony Dungy)"Complaining is one of the biggest problems in business today. It undermines the effectiveness of a team and organization, leading to contempt and an inability to adapt and change. In The No Complaining Rule, Jon Gordon offers the antidote."-Ken Fisher, CEO of Fisher Investments, Forbes columnist, author of The Only Three Questions That Count

• Acknowledgments ixIntroduction xi1 Hope 12 On Fire 33 Morale 74 The Phone Call 115 The Real Problem 156 Traffic 177 The Talk 238 The Cost of Negativity 279 It Could Be Worse 3110 Cancer 3511 The Positive Road 4112 The Complaining Fast 4513 Three No Complaining Tools 4914 No News Is Good News 5115 Fundamentals of Prosperity 5316 The Bloggers 5917 The Yard Guy 6318 Friday 6719 The Meeting 7320 Positive Principles 7521 Questions 8322 More Traffic 8723 Sunday 8924 Monday 9325 Hope Shares the No Complaining Rule 9526 The Rollout 10127 Play to Win 10528 Hope Receives the News 10729 Six Months Later 11130 It's All Good 11531 No Complaining Rule Action Plan 121No Complaining Week Personal Action Plan 129Are You a Complainer? Assessment 133www.NoComplainingRule.com Web Site Information 137Is Your Organization Positive or Negative? 139Invite Someone On Your Bus 140The Energy Bus Training Program 141Other Books by Jon Gordon 143Index 145