Designing and Developing Training Programs

Janis Fisher Chan, a highly experienced writer, instructional designer, trainer, and developmental editor, is the cofounder of a successful training company and author of several books and training programs, including E-Mail: A Write It Well Guide and The Academic Manager's Guide to Meetings from Jossey-Bass.

• Introduction ix1. The Training Plan 11. Why You Need a Plan 42. Planning Instructional Programs 53. What to Consider When Using ADDIE 9What’s Next? 142. Analyzing the Situation 171. What’s a Needs Assessment? 192. Gathering Information 253. Analyzing the Information 364. Consider the Stakeholders 425. Consider the Learners 446. Identifying Constraints and Other Factors That Impact the Training Program Design 497. Determine Who Should Be Involved in Designing the Training Program 518. Design It or Buy It? 52What’s Next? 603. Writing Learning Objectives 691. Why Learning Objectives Matter 712. What a Learning Objective Should Be 733. What Makes a Learning Objective Useful? 794. How to Develop Learning Objectives 835. Enabling Objectives 87What’s Next? 914. Choosing the Delivery Method 1011. Overview of Training Delivery Methods 1032. Characteristics of Common Delivery Methods 1063. How to Choose a Delivery Method 114What’s Next? 1205. Identifying Content 1271. A Learner-Centered Approach to Content 1292. Nice-to-Know vs. Must-Know Content 1313. How to Identify Content 132What’s Next? 1436. Planning the Learning Activities 1491. What to Consider About Activities 1522. Components of an Experiential Learning Activity 1593. Types of Activities 164What’s Next? 1787. Structuring a Training Program 1831. What’s Involved in Structuring a Training Program 1852. Determining the Sequence 1863. Planning the Opening and the Closing 1894. Checking the Timing 1915. Identifying Visuals, Media, and Training Aids 1956. Preparing a Preliminary Agenda 200What’s Next? 2048. Developing Materials and Validating the Program 2091. Using a Training Materials Work Plan 2112. Developing Participant Materials 2133. Developing Trainer Materials 2164. Developing the Slides 2235. Identifying Materials for Activities 2256. Validating the Training Program 225What’s Next? 2309. Evaluating the Results 2371. The Function of Evaluation 2392. Questions an Evaluation Needs to Answer 2403. How to Conduct an Evaluation 241What’s Next? 25310. Designing Distance Learning Programs 2611. Overview of Distance Learning Programs 2632. Deciding When and How to Use Distance Learning 2663. Design Principles for Virtual and Remote Training Programs 269Resources 277About the Author 281Index 283