Essential Guide to Operations Management

Concepts and Case Notes

AvDavid Bamford,Paul Forrester

Häftad, Engelska, 2009

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Beskrivning

This book is a novel treatment of Operations Management. It takes a fresh insight to this increasingly important topic, exploring fundamental principles equally applicable to service and manufacturing situations. The book adapts a strategic stance by providing a framework for effective decision making and is aimed at practising managers who need to design working processes, manage change and make decisions within a strategic framework. The framework and supporting case vignettes allow the practitioner to grasp essential concepts quickly in a range of different operational contexts. "Bamford and Forrester have done an excellent job in creating a concise, salient, and appealing approach - they have captured the essential elements of designing processes, products and work organizations; exploring approaches to operations planning and control; managing change through effective project management and technology transfer; and then managing quality and improvement strategies".—Professor Rob Handfield, Professor of Supply Chain Management, North Carolina State University, USA"This is an excellent concise text that introduces students to all of the key areas - it's an invaluable aid for students in understanding all of the major aspects of operations and their importance to the success of businesses".—Professor Steve Brown, Professor of Management, University of Exeter Business School, University of Exeter, UK"For today's or tomorrow's business leaders this text has well structured invaluable content ready for immediate adoption. Follow the guide, put it into practice, and the rewards will follow".—Mr Vernon Barker, Managing Director, First TransPennine Express, First Group Plc, UK"This book combines technical theory 'book smarts' with real life experience 'street smarts' in a flowing read".—Mr Stephen Oliver, Vice President Marketing & Sales, Vicor Corporation, Boston, USA

Produktinformation

Utgivningsdatum:2009-10-27
Mått:152 x 230 x 18 mm
Vikt:345 g
Format:Häftad
Språk:Engelska
Antal sidor:224
Upplaga:1
Förlag:John Wiley & Sons Inc
ISBN:9780470749494

Utforska kategorier

Projektledning inom Ekonomi och Ledarskap

Mer om författaren

Dr David Bamford joined Manchester Business School in 2000. He is an experienced industrialist/academic and a Senior Lecturer in Operations Management. In 2009 he was awarded the University of Manchester Distinguished Achievement Medal – Teacher of the Year 2009; in 2006 he won the University of Manchester Award for Teaching Excellence. His research interests include healthcare systems reform and review, strategic change management and organisational systems design. His many teaching/programme administrative activities have included: Director - NHS Leadership Programme, an MSc programme for senior NHS Directors in partnership with PriceWaterhouseCoopers; University lecture programmes in Operations Management (MBA and BSc); Quality Management: Concepts & Practice (BSc & MSc); Quality Management: Tools & Techniques (BSc); Business Improvement Tools & Techniques (MSc); Organisational Change (MSc). Dr Paul Forrester is a Senior Lecturer in Operations Management and Director of a Full-Time MBA. His research interests lie in the strategic, design and organizational issues of managing operations, the extension of operations management concepts to service organizations, and the management of technology transfer projects. Though his early work was predominantly UK-based, the research has become increasingly international in nature, the latter having included studies of the impact on companies of foreign direct investment and technology transfer, and comparative studies of operations management practices in the emerging economies of Pacific Asia and Central/Eastern Europe.

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Innehållsförteckning

1 Operations Management in Context 12 Designing Business Processes 253 Designing Products and Services 514 The Transfer of Technology 675 Controlling Enterprise Resources 796 Developing Lean Operations 1037 Managing Projects 1218 Managing Operations Strategically 1339 Managing Quality Systems 15510 Improving the Operations 17511 Making It All Work! 207Selected References 211Index 213