Sultan Kermally is Principal Consultant with TSO Consulting, and has spent all his professional life in management education and management development and training. He is currently tutoring at the Open University Business School and advising Hawksmere PLC on their training, as well as working with FT Knowledge. At Management Centre Europe and as Senior Vice President and Director of the Economist Conferences at the EIU 1990-1998, Sultan spent considerable time working with many of the most well-known management gurus. He was also Associate Director of Harbridge Consulting Group and Director of Corporate Relations at London Business School. He holds an MA in Economics and Geography and is a Fellow of the CIM. He has published widely with leading business publishers.

• Series Foreword (Digby Jones) About the Author Acknowledgements Introduction: Managing Knowledge without Tears Best Practice Transfer: A Business Imperative Creating Organisational Knowledge of External Changes The Importance of Managing Knowledge Creating and Transferring Knowledge in Your Organisation: Focusing on Employees and Customers Technology and Knowledge Management The Leadership Factor and Knowledge Management Knowledge, Intangible Assets and Superior Performance Measuring Intangible Assets Knowledge Management in Practice: Making a Start A to Z of Managing Knowledge Further Reading 10 Useful Web Sites References Index