Essentials of Credit, Collections, and Accounts Receivable

Mary S. Schaeffer is the Editorial Director and Publisher of Accounts Payable Now & Tomorrow, a newsletter devoted to payment issues. She also pens, e-News from the AP Front, a complimentary e-zine for the payment community. She's the author of ten books and numerous magazine, newsletter and newspaper articles. Her books have been used in several certification programs. She is a member of the New York Financial Writers Association. She is currently working on two additional books for John Wiley & Sons.

• The First Step: Approving the Credit. The Second Step: Billing. The Third Step: Collecting the Money. Accounts Receivable Issues. Handling Deduction Issues. Interacting with Sales and Marketing. Customer Relations and Customer Visits. Letters of Credit and Other Security Instruments. Legal Considerations Surrounding Credit. Bankruptcy. Technology in the Credit and Collections Department. International Credit. Professionalism and the Future of Credit.