SUBIR CHOWDHURY is Chairman and CEO of ASI Consulting Group–the world leader on Six Sigma and quality leadership implementation consulting and training. As one of the world’s foremost authorities in helping leaders achieve positive and measurable results in business process improvement, Chowdhury’s clients include global Fortune 100 companies as well as small organizations in both the public and private sectors. Hailed by the New York Times as a "leading quality expert," Chowdhury is the author of eleven books, including the international bestseller The Power of Six Sigma, which has been translated in more than twenty languages and has sold more than a million copies.

• Preface. Acknowledgments.SECTION I: LEADERSHIP.Introduction.Part One: Leadership and the Business Environment.1. The Effective Leader.2. Using Organizational Culture as a Leadership Tool.3. Leadership and Innovation.4. Leadership and Destructive Self-Confidence.Part Two: Leadership and Learning.5. Leading by Analogy.6. Career Imprinting and Leadership Development.Part Three: Leadership and Employees.7. Leading by Doing.8. Leadership to Improve Performance.9. Managing Leadership Images.Part Four: Leadership and the Workplace.10. Leadership in the Virtual Workplace.11. Leadership in a Branded World.12. Managing a Self-Managed Team.13. The Merchandising of Leadership.SECTION II: STRATEGY.Introduction.Part One: Strategies for Competitive Advantage.14. Quality Strategy.15. Competing on Social Capabilities.16. Dynamics of Competitive Interaction.17. Strategic Advantage and the Dynamics of Organizational Competence.Part Two: Strategic Planning and Renewal.18. To Plan or Not to Plan?19. Mastering Strategic Renewal.Part Three: Strategies for the Networked Economy.20. Value Creation in the Networked Economy.21. Global Strategy in an Internet Era.Part Four: Strategies for Business Expansion.22. Symbiosis or Parasitism?23. Globalization and Management Attention.Part Five: Strategies for Nonprofit Organizations.24. Strategy Dynamics for Nonprofit Organizations.SECTION III: CUSTOMER MANAGEMENT.Introduction.Part One: Relating to the Customer.25. Understanding Customer Needs.26. Strengthening Customer Relationships.27. Building Customer Interface.28. Avoiding Traps in Customer Relations.29. Customer Relations Online.Part Two: Experience with the Customer.30. Customer Experience.31. Coping with Critical Criticism.32. Growing Pains.33. Persuading with Emotions.Part Three: Managing the Customer.34. Strategic Customer Management.35. Designing Supply and Distribution Channels.36. Managing Global Customers.SECTION IV: ENTREPRENEURSHIP.Introduction One.Introduction Two.Part One: Entrepreneurial Behavior.37. The Effective Entrepreneur.38. Entrepreneurial Opportunities.39. Nature of Entrepreneurship.Part Two: Entrepreneurship and Finance.40. New-Venture Finance.41. Untangling Service-for-Equity Arrangements.42. Business Planning.Part Three: Entrepreneurship and Strategy.43. Playing Entrepreneurial Judo.44. Success for New Ventures.Part Four: Entrepreneurial Management.45. Entrepreneurial Mind-Set in Multinational Corporations.46. Sustaining Rapid Growth.Part Five: Entrepreneurship and Economics.47. Income Disparity and Entrepreneurship.SECTION V: PEOPLE MANAGEMENT.Introduction.Part One: People-Management Strategy.48. Talent-Management System.49. Living Strategy.50. Changing Foundations of People Management.Part Two: HR Management.51. Returning Human to HR Management.52. Change Management and HR Practices.53. What Really Matters in HR Management?Part Three: People and the Organization.54. The Four Thrusts Driving Corporate Renewal.55. Creating the Family-Friendly Organization.56. Transforming the Process of Staffing toward Innovation.57. How Old You Are May Depend on Where You Work.58. Tomorrow’s Global Workforce.SECTION VI: NETWORKED BUSINESS.Introduction.Part One: Organizations in the Networked ERA.59. The Power of Networked Business.60. Managing Networked Organizations.61. Beyond ‘‘Synergies’’.62. From Extended Enterprise to Orchestrating a Team of Companies.63. Digital Networked Business.Part Two: Network Strategy.64. Strategic Connections.65. Technological Mediation as Strategy.66. Seamless IT Alignment.67. Seizing the Value of Online Auctions.68. Building a Platform for E-Business.Notes.About the Leader.About the Next Generation Business Thinkers.Author Index.Subject Index.