Nicholas C. Burkholder is the Managing Director and Chair of OnPerformance, Inc. and founder of Staffing.org. He is actively engaged in the development and application of performance frameworks which enable organizations to achieve optimum results. Scott Golas applies insight and realism shaped over twenty years in HR and outsourcing to demystify the rapidly evolving business of HR and workforce issues.Jeremy Shapiro is a Vice President at Bernard Hodes Group's Hodes iQ, bringing next-generation talent acquisition and technology solutions to HR management across the world.

• Preface viiIntroduction ixCHAPTER 1 Imperatives of Metrics 1CHAPTER 2 A Path to Alignment 15CHAPTER 3 Supporting Human Capital Decision Making 23CHAPTER 4 Employee Assets and Contribution 35CHAPTER 5 Employee Contribution to Risk 47CHAPTER 6 The Employee Lifecycle—A Metrics Roadmap from the C-Level 59CHAPTER 7 Missions, Objectives, and Metrics 71CHAPTER 8 Measuring Staffing—A Better Approach to Hiring Metrics 93CHAPTER 9 Beyond Hiring—Metrics for Employee Development and Retention 113CHAPTER 10 Succession Planning and Internal Mobility 141CHAPTER 11 Current Measurement Practices—Lessons from the Field 169CHAPTER 12 Case Studies—Metrics in Action 189CHAPTER 13 Human Capital and Organizational Performance 207CHAPTER 14 HR Outsourcing and Metrics 221CHAPTER 15A Practical Guide to Building Your Ultimate Dashboard 235Conclusion 253References 259About the Contributing Authors 263Index 267

Nicholas C. Burkholder is the Managing Director and Chair of OnPerformance, Inc. and founder of Staffing.org. He is actively engaged in the development and application of performance frameworks which enable organizations to achieve optimum results. Scott Golas applies insight and realism shaped over twenty years in HR and outsourcing to demystify the rapidly evolving business of HR and workforce issues.Jeremy Shapiro is a Vice President at Bernard Hodes Group's Hodes iQ, bringing next-generation talent acquisition and technology solutions to HR management across the world.

• Preface viiIntroduction ixCHAPTER 1 Imperatives of Metrics 1CHAPTER 2 A Path to Alignment 15CHAPTER 3 Supporting Human Capital Decision Making 23CHAPTER 4 Employee Assets and Contribution 35CHAPTER 5 Employee Contribution to Risk 47CHAPTER 6 The Employee Lifecycle—A Metrics Roadmap from the C-Level 59CHAPTER 7 Missions, Objectives, and Metrics 71CHAPTER 8 Measuring Staffing—A Better Approach to Hiring Metrics 93CHAPTER 9 Beyond Hiring—Metrics for Employee Development and Retention 113CHAPTER 10 Succession Planning and Internal Mobility 141CHAPTER 11 Current Measurement Practices—Lessons from the Field 169CHAPTER 12 Case Studies—Metrics in Action 189CHAPTER 13 Human Capital and Organizational Performance 207CHAPTER 14 HR Outsourcing and Metrics 221CHAPTER 15A Practical Guide to Building Your Ultimate Dashboard 235Conclusion 253References 259About the Contributing Authors 263Index 267

Nicholas C. Burkholder is the Managing Director and Chair of OnPerformance, Inc. and founder of Staffing.org. He is actively engaged in the development and application of performance frameworks which enable organizations to achieve optimum results. Scott Golas applies insight and realism shaped over twenty years in HR and outsourcing to demystify the rapidly evolving business of HR and workforce issues.Jeremy Shapiro is a Vice President at Bernard Hodes Group's Hodes iQ, bringing next-generation talent acquisition and technology solutions to HR management across the world.

• Preface viiIntroduction ixCHAPTER 1 Imperatives of Metrics 1CHAPTER 2 A Path to Alignment 15CHAPTER 3 Supporting Human Capital Decision Making 23CHAPTER 4 Employee Assets and Contribution 35CHAPTER 5 Employee Contribution to Risk 47CHAPTER 6 The Employee Lifecycle—A Metrics Roadmap from the C-Level 59CHAPTER 7 Missions, Objectives, and Metrics 71CHAPTER 8 Measuring Staffing—A Better Approach to Hiring Metrics 93CHAPTER 9 Beyond Hiring—Metrics for Employee Development and Retention 113CHAPTER 10 Succession Planning and Internal Mobility 141CHAPTER 11 Current Measurement Practices—Lessons from the Field 169CHAPTER 12 Case Studies—Metrics in Action 189CHAPTER 13 Human Capital and Organizational Performance 207CHAPTER 14 HR Outsourcing and Metrics 221CHAPTER 15A Practical Guide to Building Your Ultimate Dashboard 235Conclusion 253References 259About the Contributing Authors 263Index 267