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    1. Ekonomi och Ledarskap
    2. Företagsekonomi
    3. Affärsstrategi

    Results That Last

    Hardwiring Behaviors That Will Take Your Company to the Top

    AvQuint Studer

    Inbunden, Engelska, 2007

    212 kr

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    Beskrivning

    Praise for Results That Last"Quint Studer is a superb communicator with a deep belief in the power of relationships. His informal tone, sense of humor, and real-world stories bring his business principles to life. Results That Last has a vital, optimistic quality that will keep readers re-reading long after other leadership books have been relegated to a dark corner of the shelf."--Nido Qubein, author of How to Get Anything You Want; President, High Point University; Chairman, Great Harvest Bread Company; and founder, National Speakers Association Foundation"Results That Last is long overdue and fills a big gap in effective business management. There are legions of books that show us the way to achieve successful results in business, but very few that teach us how to institutionalize success. In reality, achieving success is the easy part. The real challenge is to achieve results that last. Quint Studer not only proves it is possible to hardwire a culture for lasting results, but lays out a simple, logical, and effective way to do so. Anyone who wants to make success a habit needs to read this book."--Bob MacDonald, former CEO, Allianz Life of North America and author of Beat the System: 11 Secrets to Building an Entrepreneurial Culture in a Bureaucratic World"I have always been fascinated by how the various parts of an organization work together to achieve strategic objectives. In Results That Last, Quint Studer explores the complex subject of performance improvement in a fresh, readable, and easy-to-grasp way. By standardizing certain business practices and leader behaviors, any company in any field can create an environment that allows it to achieve and sustain long-term results."--David F. Giannetto, coauthor of The Performance Power Grid: The Proven Method to Create and Sustain Superior Organizational Performance

    Produktinformation

    • Utgivningsdatum:2007-11-06
    • Mått:158 x 231 x 28 mm
    • Vikt:499 g
    • Format:Inbunden
    • Språk:Engelska
    • Antal sidor:320
    • Förlag:John Wiley & Sons Inc
    • ISBN:9780471757290

    Utforska kategorier

    • Affärsstrategi inom Ekonomi och Ledarskap

    Mer om författaren

    QUINT STUDER not only teaches it, he has done it. After leading organizations to breakthrough results, Quint formed the Studer Group, an outcomes firm that implements evidence-based leadership systems that help clients attain and sustain outstanding results. He was named one of the "Top 100 Most Powerful People in Healthcare" by Modern Healthcare magazine for his work on institutional healthcare improvement. Studer was named "Master of Business" by Inc. magazine. For more information, visit www.studergroup.com and www.quintsbooks.com.

    Innehållsförteckning

    • Introduction Evidence-based Leadership xiKey TacticsChapter 1 Up or Out Deal with Low Performers and Move Your Organization to the Next Level 3Defining High, Middle, and Low PerformersDealing with High, Middle, and Low PerformersChapter 2 Round for Outcomes 25Five Critical Elements Employees Wantfrom ManagersNine Steps for Starting RoundingChapter 3 Manage Up to Improve Performance 35We/They PhenomenonArt of Managing UpHandling HandoffsCreate a Cultural Shift (Feedback Systems)The CoreChapter 4 Build the Foundation (Passion and Purpose) 55FlywheelFive PillarsConnect the DotsChapter 5 Reduce Leadership Variance 75Why Leaders Don’t Standardize BehaviorsWhy Organizations Don’t Achieve Lasting ResultsFive Ways to Reduce Leadership VarianceChapter 6 Measurement 101 89What Gets Measured Gets ImprovedFocus on Moving 4s to 5sTransparency—Helping People Understandthe MetricsDemonstrating Return on InvestmentChapter 7 Align Behaviors with Goals and Values 105Holding Leaders AccountableLeader Evaluation ToolHow to Roll Out the Leader Evaluation ToolChapter 8 Create and Develop Leaders 123Principles for Developing LeadersPhases of ChangeLeadership Development InstitutesEmployee TacticsChapter 9 Satisfied Employees Mean a Healthy Bottom Line 143Three Building Blocks of Employee SatisfactionChapter 10 Know Your Employees’ What 161Pursuing the WhatsChapter 11 Improve Employee Selection and Retention 171Peer InterviewingThirty- and Ninety-Day New-Employee MeetingsChapter 12 Build Individual Accountability 187Renters versus OwnersStrategies to Transform Renters into OwnersChapter 13 Harvest Intellectual Capital 199Hardwiring HarvestingChapter 14 Recognize and Reward Success 211Small Prizes Have a Big ImpactReward and Recognition Change as You MaturePower of Reward and RecognitionHardwiring Thank-You NotesHow to Implement Reward and RecognitionChapter 15 Find and Recognize Difference Makers 225Power of Hero RecognitionHow to Find HeroesCustomer TacticsChapter 16 Build a Culture around Service 235Standards of BehaviorImpact of Key WordsChapter 17 Implement Pre- and Post-Customer- Visit Calls 251Impact on Customer Likelihood to RecommendAbility to Exceed High Customer ExpectationsImpact on Bottom LineOpportunity to Retain a Customer Even WhenThings Go WrongChapter 18 Round on Your Customers: Determine Your Customers’ What and Give It to Them! 267Importance of Asking Customers Their WhatsRounding on CustomersThree Faces of RoundingRandom RoundingRelationship RoundingDeep-Impact RoundingChapter 19 Key Words at Key Times 281What Are Key Words?How to Develop Key WordsAIDETWhen to Use Key Words for Greatest ImpactService RecoveryAbout Studer Group 295Other Leadership Books By Quint Studer and Studer Group 297Index 299