John Pendlebury is Director for the Manufacturing, Retail and Distribution sectors for EDS in Europe, Middle East and Africa, and previously a Vice President of A.T. Kearney.john.pendlebury@eds.com Benoit Grouard is Founder and Chairman of Metapoles, a consultancy firm specializing in the use of new technologies for achieving major transformations and in the implementation of multimedia management systems. He regularly addresses senior executives on new approaches for extensive and high-speed change. grouard@metapoles.com Francis Meston is a Vice President of the international management consultancy A.T. Kearney. He works on major change programmes throughout Europe and in the US for clients in engineering, telecommunications and retail sectors. He is a frequent speaker on the subject of transformation strategy for executive audiences and has featured in many business publications. francis.meston@atkearney.com Through their work they have collaborated with large international organisations in strategy setting, operational implementation, the use of enabling techniques, and integrated programmes of change.

• Business and Change. The Domain of Change. The Ten Keys to Change. Key 1: Defining the Vision. Key 2: Mobilising. Key 3: Catalysing. Key 4: Steering. Key 5: Delivering. Key 6: Obtaining Participation. Key 7: Handling Emotions. Key 8: Handling the Power Issues. Key 9: Training and Coaching. Key 10: Communicating Actively. Conclusion. Bibliography. Index.

John Pendlebury is Director for the Manufacturing, Retail and Distribution sectors for EDS in Europe, Middle East and Africa, and previously a Vice President of A.T. Kearney.john.pendlebury@eds.com Benoit Grouard is Founder and Chairman of Metapoles, a consultancy firm specializing in the use of new technologies for achieving major transformations and in the implementation of multimedia management systems. He regularly addresses senior executives on new approaches for extensive and high-speed change. grouard@metapoles.com Francis Meston is a Vice President of the international management consultancy A.T. Kearney. He works on major change programmes throughout Europe and in the US for clients in engineering, telecommunications and retail sectors. He is a frequent speaker on the subject of transformation strategy for executive audiences and has featured in many business publications. francis.meston@atkearney.com Through their work they have collaborated with large international organisations in strategy setting, operational implementation, the use of enabling techniques, and integrated programmes of change.

• Business and Change. The Domain of Change. The Ten Keys to Change. Key 1: Defining the Vision. Key 2: Mobilising. Key 3: Catalysing. Key 4: Steering. Key 5: Delivering. Key 6: Obtaining Participation. Key 7: Handling Emotions. Key 8: Handling the Power Issues. Key 9: Training and Coaching. Key 10: Communicating Actively. Conclusion. Bibliography. Index.