Arno R. Lodder is an Associate Professor at the Computer/Law Institute of the Vrije Universiteit Amsterdam, and is director of the Centre for Electronic Dispute Resolution. John Zeleznikow is a Professor and researcher at Victoria University's Laboratory of Decision Support and Dispute Management.

'… provides a firm theoretical background with extensive references and bibliography and is rich in paradigms and projects both operational or still in academic labs.' Vagelis Papakonstantinou, PKpartners Law Firm, Free University of Brussels and the International Hellenic University

• 1. Introduction; 2. Norms for the use of technology in dispute resolution; 3. Developing dispute resolution processes; 4. Technologies for supporting dispute resolution; 5. Advanced intelligent technologies for dispute resolution; 6. A three step model for online dispute resolution; 7. Future prospects.