Rosemary Kennedy is Senior Lecturer in the School of Social Work and Social Policy, University of South Australia.

• Acknowledgements; Author's note; Part I. Positioning and Mapping the Territory of Human Service Mishaps and Misdeeds: 1. The shadow world; 2. Ideals, actors and actions; Part II. Mishaps and Misdeeds Through a Law Lens: 3. Public law of general application; 4. Public law of particular relevance to the human services; 5. Private law and suits; 6. Private law - negligence; 7. Private law - other torts and civil actions; 8. Legal processes, quasi and indirect legal scrutiny; Part III. Mishaps and Misdeeds Through a Human Service Lens: 9. Service delivery - screening, assessment and planning; 10. Service delivery - implementation and closure; 11. Information and records management; 12. Relationships, rifts and reactions; Part IV. Mishaps and Misdeeds Through a Unified Lens: 13. The consequences lottery; 14. Coda; Appendix A. Finding the law and cases; References; Index.

Rosemary Kennedy is Senior Lecturer in the School of Social Work and Social Policy, University of South Australia.

• Acknowledgements; Author's note; Part I. Positioning and Mapping the Territory of Human Service Mishaps and Misdeeds: 1. The shadow world; 2. Ideals, actors and actions; Part II. Mishaps and Misdeeds Through a Law Lens: 3. Public law of general application; 4. Public law of particular relevance to the human services; 5. Private law and suits; 6. Private law - negligence; 7. Private law - other torts and civil actions; 8. Legal processes, quasi and indirect legal scrutiny; Part III. Mishaps and Misdeeds Through a Human Service Lens: 9. Service delivery - screening, assessment and planning; 10. Service delivery - implementation and closure; 11. Information and records management; 12. Relationships, rifts and reactions; Part IV. Mishaps and Misdeeds Through a Unified Lens: 13. The consequences lottery; 14. Coda; Appendix A. Finding the law and cases; References; Index.

Rosemary Kennedy is Senior Lecturer in the School of Social Work and Social Policy, University of South Australia.

• Acknowledgements; Author's note; Part I. Positioning and Mapping the Territory of Human Service Mishaps and Misdeeds: 1. The shadow world; 2. Ideals, actors and actions; Part II. Mishaps and Misdeeds Through a Law Lens: 3. Public law of general application; 4. Public law of particular relevance to the human services; 5. Private law and suits; 6. Private law - negligence; 7. Private law - other torts and civil actions; 8. Legal processes, quasi and indirect legal scrutiny; Part III. Mishaps and Misdeeds Through a Human Service Lens: 9. Service delivery - screening, assessment and planning; 10. Service delivery - implementation and closure; 11. Information and records management; 12. Relationships, rifts and reactions; Part IV. Mishaps and Misdeeds Through a Unified Lens: 13. The consequences lottery; 14. Coda; Appendix A. Finding the law and cases; References; Index.