Roger Whitehead is a director of Office Futures, an independent consultancy in electronic business that he founded in 1981. The company advises organizations on using information technology to make their strategies real. It also assists with product and supplier selection, and supplier implementation. Jon Pyke was Chief Technology Officer and a main board director of Staffware Plc from August 1992 until 2004. He is a world recognized industry figure, an exceptional public speaker and a quoted company executive. John O'Connell was Founder, Chairman and Chief Executive Officer of Staffware Plc until it was sold to Tibco Software Inc. in June of 2004. Staffware was acknowledged as the leading workflow and Business Process Management software company worldwide and one of Europe's top software companies.

'If you are a manager and new to BPM, and want a serious introduction to the issues involved using BPM in an organization, this is a great way to come up to speed on the key issues. Similarly, if you are a BPM manager and going to be building a case for BPM in your organization, you will also find this book very useful.' Business Process Trends

• Foreword; Introduction; Plan of the book; Prologue; 1. A gentle introduction to systems and processes; 2. Business processes and their management; Case study 1. Canton of Zug; 3. The job BPM software is there to do; Case study 2. DVLA; 4. The systems of an organization; Case study 3. International Truck and Engine Corporation; 5. Looking outside the organization; Case study 4. Matáv (the Hungarian Telecommunications Company); 6. Organizations, people and systems; Case study 5. Morse Group Ltd.; 7. The business return on Business Process Management; Case study 6. POSCO; 8. Corporate strategies and approaches for Business Process Management; BPM musings; Case study 7. Rabofacet; Case study 8. What to look for in a product; Case study 9. Sonae Distribuição Brasil; Appendix. A short history of process management; Suggested reading; References; Glossary.

Roger Whitehead is a director of Office Futures, an independent consultancy in electronic business that he founded in 1981. The company advises organizations on using information technology to make their strategies real. It also assists with product and supplier selection, and supplier implementation. Jon Pyke was Chief Technology Officer and a main board director of Staffware Plc from August 1992 until 2004. He is a world recognized industry figure, an exceptional public speaker and a quoted company executive. John O'Connell was Founder, Chairman and Chief Executive Officer of Staffware Plc until it was sold to Tibco Software Inc. in June of 2004. Staffware was acknowledged as the leading workflow and Business Process Management software company worldwide and one of Europe's top software companies.

'If you are a manager and new to BPM, and want a serious introduction to the issues involved using BPM in an organization, this is a great way to come up to speed on the key issues. Similarly, if you are a BPM manager and going to be building a case for BPM in your organization, you will also find this book very useful.' Business Process Trends

• Foreword; Introduction; Plan of the book; Prologue; 1. A gentle introduction to systems and processes; 2. Business processes and their management; Case study 1. Canton of Zug; 3. The job BPM software is there to do; Case study 2. DVLA; 4. The systems of an organization; Case study 3. International Truck and Engine Corporation; 5. Looking outside the organization; Case study 4. Matáv (the Hungarian Telecommunications Company); 6. Organizations, people and systems; Case study 5. Morse Group Ltd.; 7. The business return on Business Process Management; Case study 6. POSCO; 8. Corporate strategies and approaches for Business Process Management; BPM musings; Case study 7. Rabofacet; Case study 8. What to look for in a product; Case study 9. Sonae Distribuição Brasil; Appendix. A short history of process management; Suggested reading; References; Glossary.

Roger Whitehead is a director of Office Futures, an independent consultancy in electronic business that he founded in 1981. The company advises organizations on using information technology to make their strategies real. It also assists with product and supplier selection, and supplier implementation. Jon Pyke was Chief Technology Officer and a main board director of Staffware Plc from August 1992 until 2004. He is a world recognized industry figure, an exceptional public speaker and a quoted company executive. John O'Connell was Founder, Chairman and Chief Executive Officer of Staffware Plc until it was sold to Tibco Software Inc. in June of 2004. Staffware was acknowledged as the leading workflow and Business Process Management software company worldwide and one of Europe's top software companies.

'If you are a manager and new to BPM, and want a serious introduction to the issues involved using BPM in an organization, this is a great way to come up to speed on the key issues. Similarly, if you are a BPM manager and going to be building a case for BPM in your organization, you will also find this book very useful.' Business Process Trends

• Foreword; Introduction; Plan of the book; Prologue; 1. A gentle introduction to systems and processes; 2. Business processes and their management; Case study 1. Canton of Zug; 3. The job BPM software is there to do; Case study 2. DVLA; 4. The systems of an organization; Case study 3. International Truck and Engine Corporation; 5. Looking outside the organization; Case study 4. Matáv (the Hungarian Telecommunications Company); 6. Organizations, people and systems; Case study 5. Morse Group Ltd.; 7. The business return on Business Process Management; Case study 6. POSCO; 8. Corporate strategies and approaches for Business Process Management; BPM musings; Case study 7. Rabofacet; Case study 8. What to look for in a product; Case study 9. Sonae Distribuição Brasil; Appendix. A short history of process management; Suggested reading; References; Glossary.