Dr John Gattorna recently retired after 6 years building and leading Accenture's Supply Chain Practice in Southern Asia, and was one of the firm's most respected thought leaders. Previously, he ran his own consulting firm for over a decade, specialising in marketing, logistics, and channels strategy, servicing an international clientele. John is generally regarded as one of the world's leading thinkers in the supply chain arena, and is also much sought after as a speaker on the international conference circuit. John has authored/co-authored 10 books and numerous articles on marketing, marketing planning, channels strategy, logistics, and supply chain management. His most recent book, co-authored with Andrew Berger, Supply Chain Cybermastery, was released at the height of the eCommerce era in 2001, and has since been translated into Chinese. His previous book, Strategic Supply Chain Alignment, published in 1998, brought a behavioral dimension to the task of building high performance supply chains. This book has since been translated into Japanese and will shortly be published in Chinese. Although John originally came from industry he has a strong academic background, and has taught on undergraduate, graduate, and senior executive programs at the University of New South Wales and Macquarie University in Sydney; Oxford University; and Cranfield University in the UK. He is currently Visiting Professor in Supply Chain Management at Cranfield. Outside of an intense interest in supply chains John is active in voluntary work, and when time permits indulges in his other passion, golf, at The Australian in Sydney, where his handicap is on the way down.

'Coverage of the supply chain lexicon is awesome. Everything you might want to know...examined in detail...Does it read well? Yes...Will it be well regarded by top management? Almost certainly.' Supply Management 'Comprehensive and lucid, genuinely strategic, leading edge. The great strength of this publication is its comprehensiveness in taking a strategic approach to the management of integrated value chains...an excellent resource for CEOs and other GMs who are looking to integrate their product market and growth strategies with the operational excellence required to deliver superior performance.' Amazon.com Customer review 'A comprehensive and authoritative book...a thorough exploration of the latest thinking...based on Andersen Consulting's strategic alignment model.' Business Books Direct Catalogue '...(the contributors) joint efforts deserve almost unreserved praise...John Gattorna has done a masterly job. The book is wide ranging and comprehensive. The contributions are scholarly but eminently readable.' Modern Management '...a series of highly useful and informative individual articles, which have been written to be read independently.' Future Filter 'A solid, well organized and written reference, this book does an excellent job of linking supply chain strategy with the nuts and bolts of implementation.' Warehousing Research & Education Directory - USA 'A worthwhile investment.' The Export Guide

• Contents: Foreword - Gregory Owens; Introduction - John Gattorna; New approaches to strategy - Peter Fuchs, Andrew Young and Alida Zweidler-McKay; Strategic supply chain management - Robert Evans and Alister Danks. Part I The Market: Overview; Creating Customer Value: Aligned logistics operations - Liane Torres and John Miller; Customer support logistics - Robert Evans and Doug Castek; Postponement for mass customization - Hau Lee; Integrating Supply with Demand: The supply-demand nexus - Jeff Beech; Efficient consumer response - David Sharpe and Richard Hill; Components of demand planning - Todd Smith, Jay Mabe and Jeff Beech; Effective demand management - Jamie Bolton; Time compression in the supply chain - Jon Bumstead; Towards finding the perfect match - Ananth Raman; The personal computer supply chain - Terry Austin. Part II Strategic Response: Overview; Channel Strategy: Strategic value networks - Randy Barba, Philip Roussel and Bruce Bendix; Formulating a channel strategy - John Miller; The global retail supply chain - Ken Bonning, Ed Rader and Rick Chavie; The consumer direct channel - Steve Bartolotta; Supply Chain Configuration: Relationships and alliances - Martin Christopher; Strategic sourcing - Gregory Owens, Olivier Vidal, Rick Toole and Donovan Favre; Network-modelling tools - Sue Jimenez, Tim Brown and Joe Jordan; Global supply management - Dave Anderson, Yamini Dhillon and Julian Remnant; Operations and Distribution Management: Lean synchronous manufacturing - David Kennedy, Barry Elliott and Frank Carbone; Distribution operations - Duane Marvick and John White; Transport management - Rich Bergmann and Craig Rawlings; Inventory management - Chris Norek; Warehouse-management systems technologies - Bruce Richmond and Eric Peters. Part III Cultural Capability: Overview; Organization Options: Alternative organization options - Paula Giles and Anthony Hancy; Fourth-party logistics - John Gattorna; Change Management: The dynamics of change in the s

Dr John Gattorna recently retired after 6 years building and leading Accenture's Supply Chain Practice in Southern Asia, and was one of the firm's most respected thought leaders. Previously, he ran his own consulting firm for over a decade, specialising in marketing, logistics, and channels strategy, servicing an international clientele. John is generally regarded as one of the world's leading thinkers in the supply chain arena, and is also much sought after as a speaker on the international conference circuit. John has authored/co-authored 10 books and numerous articles on marketing, marketing planning, channels strategy, logistics, and supply chain management. His most recent book, co-authored with Andrew Berger, Supply Chain Cybermastery, was released at the height of the eCommerce era in 2001, and has since been translated into Chinese. His previous book, Strategic Supply Chain Alignment, published in 1998, brought a behavioral dimension to the task of building high performance supply chains. This book has since been translated into Japanese and will shortly be published in Chinese. Although John originally came from industry he has a strong academic background, and has taught on undergraduate, graduate, and senior executive programs at the University of New South Wales and Macquarie University in Sydney; Oxford University; and Cranfield University in the UK. He is currently Visiting Professor in Supply Chain Management at Cranfield. Outside of an intense interest in supply chains John is active in voluntary work, and when time permits indulges in his other passion, golf, at The Australian in Sydney, where his handicap is on the way down.

'Coverage of the supply chain lexicon is awesome. Everything you might want to know...examined in detail...Does it read well? Yes...Will it be well regarded by top management? Almost certainly.' Supply Management 'Comprehensive and lucid, genuinely strategic, leading edge. The great strength of this publication is its comprehensiveness in taking a strategic approach to the management of integrated value chains...an excellent resource for CEOs and other GMs who are looking to integrate their product market and growth strategies with the operational excellence required to deliver superior performance.' Amazon.com Customer review 'A comprehensive and authoritative book...a thorough exploration of the latest thinking...based on Andersen Consulting's strategic alignment model.' Business Books Direct Catalogue '...(the contributors) joint efforts deserve almost unreserved praise...John Gattorna has done a masterly job. The book is wide ranging and comprehensive. The contributions are scholarly but eminently readable.' Modern Management '...a series of highly useful and informative individual articles, which have been written to be read independently.' Future Filter 'A solid, well organized and written reference, this book does an excellent job of linking supply chain strategy with the nuts and bolts of implementation.' Warehousing Research & Education Directory - USA 'A worthwhile investment.' The Export Guide

• Contents: Foreword - Gregory Owens; Introduction - John Gattorna; New approaches to strategy - Peter Fuchs, Andrew Young and Alida Zweidler-McKay; Strategic supply chain management - Robert Evans and Alister Danks. Part I The Market: Overview; Creating Customer Value: Aligned logistics operations - Liane Torres and John Miller; Customer support logistics - Robert Evans and Doug Castek; Postponement for mass customization - Hau Lee; Integrating Supply with Demand: The supply-demand nexus - Jeff Beech; Efficient consumer response - David Sharpe and Richard Hill; Components of demand planning - Todd Smith, Jay Mabe and Jeff Beech; Effective demand management - Jamie Bolton; Time compression in the supply chain - Jon Bumstead; Towards finding the perfect match - Ananth Raman; The personal computer supply chain - Terry Austin. Part II Strategic Response: Overview; Channel Strategy: Strategic value networks - Randy Barba, Philip Roussel and Bruce Bendix; Formulating a channel strategy - John Miller; The global retail supply chain - Ken Bonning, Ed Rader and Rick Chavie; The consumer direct channel - Steve Bartolotta; Supply Chain Configuration: Relationships and alliances - Martin Christopher; Strategic sourcing - Gregory Owens, Olivier Vidal, Rick Toole and Donovan Favre; Network-modelling tools - Sue Jimenez, Tim Brown and Joe Jordan; Global supply management - Dave Anderson, Yamini Dhillon and Julian Remnant; Operations and Distribution Management: Lean synchronous manufacturing - David Kennedy, Barry Elliott and Frank Carbone; Distribution operations - Duane Marvick and John White; Transport management - Rich Bergmann and Craig Rawlings; Inventory management - Chris Norek; Warehouse-management systems technologies - Bruce Richmond and Eric Peters. Part III Cultural Capability: Overview; Organization Options: Alternative organization options - Paula Giles and Anthony Hancy; Fourth-party logistics - John Gattorna; Change Management: The dynamics of change in the s

Dr John Gattorna recently retired after 6 years building and leading Accenture's Supply Chain Practice in Southern Asia, and was one of the firm's most respected thought leaders. Previously, he ran his own consulting firm for over a decade, specialising in marketing, logistics, and channels strategy, servicing an international clientele. John is generally regarded as one of the world's leading thinkers in the supply chain arena, and is also much sought after as a speaker on the international conference circuit. John has authored/co-authored 10 books and numerous articles on marketing, marketing planning, channels strategy, logistics, and supply chain management. His most recent book, co-authored with Andrew Berger, Supply Chain Cybermastery, was released at the height of the eCommerce era in 2001, and has since been translated into Chinese. His previous book, Strategic Supply Chain Alignment, published in 1998, brought a behavioral dimension to the task of building high performance supply chains. This book has since been translated into Japanese and will shortly be published in Chinese. Although John originally came from industry he has a strong academic background, and has taught on undergraduate, graduate, and senior executive programs at the University of New South Wales and Macquarie University in Sydney; Oxford University; and Cranfield University in the UK. He is currently Visiting Professor in Supply Chain Management at Cranfield. Outside of an intense interest in supply chains John is active in voluntary work, and when time permits indulges in his other passion, golf, at The Australian in Sydney, where his handicap is on the way down.

'Coverage of the supply chain lexicon is awesome. Everything you might want to know...examined in detail...Does it read well? Yes...Will it be well regarded by top management? Almost certainly.' Supply Management 'Comprehensive and lucid, genuinely strategic, leading edge. The great strength of this publication is its comprehensiveness in taking a strategic approach to the management of integrated value chains...an excellent resource for CEOs and other GMs who are looking to integrate their product market and growth strategies with the operational excellence required to deliver superior performance.' Amazon.com Customer review 'A comprehensive and authoritative book...a thorough exploration of the latest thinking...based on Andersen Consulting's strategic alignment model.' Business Books Direct Catalogue '...(the contributors) joint efforts deserve almost unreserved praise...John Gattorna has done a masterly job. The book is wide ranging and comprehensive. The contributions are scholarly but eminently readable.' Modern Management '...a series of highly useful and informative individual articles, which have been written to be read independently.' Future Filter 'A solid, well organized and written reference, this book does an excellent job of linking supply chain strategy with the nuts and bolts of implementation.' Warehousing Research & Education Directory - USA 'A worthwhile investment.' The Export Guide

• Contents: Foreword - Gregory Owens; Introduction - John Gattorna; New approaches to strategy - Peter Fuchs, Andrew Young and Alida Zweidler-McKay; Strategic supply chain management - Robert Evans and Alister Danks. Part I The Market: Overview; Creating Customer Value: Aligned logistics operations - Liane Torres and John Miller; Customer support logistics - Robert Evans and Doug Castek; Postponement for mass customization - Hau Lee; Integrating Supply with Demand: The supply-demand nexus - Jeff Beech; Efficient consumer response - David Sharpe and Richard Hill; Components of demand planning - Todd Smith, Jay Mabe and Jeff Beech; Effective demand management - Jamie Bolton; Time compression in the supply chain - Jon Bumstead; Towards finding the perfect match - Ananth Raman; The personal computer supply chain - Terry Austin. Part II Strategic Response: Overview; Channel Strategy: Strategic value networks - Randy Barba, Philip Roussel and Bruce Bendix; Formulating a channel strategy - John Miller; The global retail supply chain - Ken Bonning, Ed Rader and Rick Chavie; The consumer direct channel - Steve Bartolotta; Supply Chain Configuration: Relationships and alliances - Martin Christopher; Strategic sourcing - Gregory Owens, Olivier Vidal, Rick Toole and Donovan Favre; Network-modelling tools - Sue Jimenez, Tim Brown and Joe Jordan; Global supply management - Dave Anderson, Yamini Dhillon and Julian Remnant; Operations and Distribution Management: Lean synchronous manufacturing - David Kennedy, Barry Elliott and Frank Carbone; Distribution operations - Duane Marvick and John White; Transport management - Rich Bergmann and Craig Rawlings; Inventory management - Chris Norek; Warehouse-management systems technologies - Bruce Richmond and Eric Peters. Part III Cultural Capability: Overview; Organization Options: Alternative organization options - Paula Giles and Anthony Hancy; Fourth-party logistics - John Gattorna; Change Management: The dynamics of change in the s