Free, Perfect, and Now

Connecting to the Three Insatiable Customer Demands: A CEO's True Story

AvRobert Rodin

Häftad, Engelska, 2000

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Beskrivning

No matter what business you're in, odds are that customers will demand the same things of your product or service: they want it free, they want it perfect, and they want it now. In the meantime, your competitors are investigating ways to sell your product or service cheaper, better, or faster than you've ever imagined. As the CEO of electronics distributor Marshall Industries, and the disciple of management guru W.Edwards Deming, Robert Rodin was responsible for overseeing the creation of an award-winning business-to-business Web site far ahead of the competition and leading the company's radical reinvention into a wired, highly profitable 'high speed junction box.' FREE, PERFECT AND NOW is at once the story of that transformation, a practical guidebook, and a blueprint for tuning and coordinating every function of any organisation. For those eager to learn how to prepare a customer-focused organisation for an unpredictable future, Robert Rodin has innovative and thought-provoking answers.

Produktinformation

Utgivningsdatum:2000-12-04
Mått:140 x 216 x 15 mm
Vikt:277 g
Format:Häftad
Språk:Engelska
Antal sidor:256
Förlag:Simon & Schuster
ISBN:9780684863122

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Mer om författaren

Robert Rodin is the former CEO and president of Marshall Industries. He is presently founder, chairman, and CEO of eConnections, and creator of the world's number-one business-to-business Web site, providing services, management, and infrastructure to create supply chain solutions.

Recensioner i media

Alan Webber Founding Editor, Fast Company magazine Read this book for what it takes to be a fast company.

Innehållsförteckning

Contents1The Customer Connection:Addressing the Problem2You Don't Know What You Don't Know:Learning Where to Look3Frustration by Design:Why Bad Things Happen in Good Organizations4Management on Trial:Launching Radical Change5The $15,000 Pallet Rack:Building a Common Mission6Money Matters Most:Designing the Right Incentives7No One Asks for a Salesman:Customers Want Solutions8The Uses of Tools:Technology Without Tears9Captain Internet and the Tower of Babel:Get Wired10The Upside of Perfect:Creating an Innovative Culture11Millennium Rules: What's Next?Acknowledgments

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