I welcome this guide wholeheartedly, both as a major public sector client and an advisor to the panel. It provides clear advice and highlights best practice, which, if acted on, will raise the standard of 'clienting'.

• ForewordPrefaceAcknowledgementsEndorsements Introduction1. What makes a successful client ?2. Essential stages of a project 3. Developing a delivery strategy 4. Establishing the client team 5. Procuring the supply team 6. Caring for people and the environment7. Keeping everything on track8. Taking responsibility for the end result Appendix: ClientMAP -the client best practice online assesment toolIndex

I welcome this guide wholeheartedly, both as a major public sector client and an advisor to the panel. It provides clear advice and highlights best practice, which, if acted on, will raise the standard of 'clienting'.

• ForewordPrefaceAcknowledgementsEndorsements Introduction1. What makes a successful client ?2. Essential stages of a project 3. Developing a delivery strategy 4. Establishing the client team 5. Procuring the supply team 6. Caring for people and the environment7. Keeping everything on track8. Taking responsibility for the end result Appendix: ClientMAP -the client best practice online assesment toolIndex