This inspiring new approach is based on extensive research by an expert on relationships and supported by a wealth of statistics and case studies.Relationships are at the heart of all that we do and achieve, indeed our very identity. When relationships are neglected in a business context, the authors argue, they lead to poor health, ineffective management and low output at work.The authors focus on 5 key components of successful relationships and how these can be achieved: - Encounter (personal rather than impersonal contact is best)- Storyline (strength of the relationship over time)- Knowledge (how deeply is information shared?)- Fairness (equal treatment and mutual respect)- Alignment (sharing values, objectives and purpose)