Quality Beyond Six Sigma

Ron Basu is Director of Performance Excellence Limited and and Intec (UK) Ltd also an Associate Faculty at Henley Management College. Previously he held senior management roles in blue-chip companies like GSK, GlaxoWellcome and Unilever and worked as a Management Consultant with A.T. Kearney. Professor Nevan Wright is a Principal Lecturer in Management with the Auckland University of Technology, New Zealand. He is also an associate member of faculty at Henley Management College. His previous experience includes General Manager in multinational companies and commissioned service in Royal NZ Air Force.

" Unilever has always subscribed to and practised the concepts of Total Quality Management (TQM) and Total Preventative Maintenance (TPM). Quality Beyond Six Sigma provides a practical framework for buildingon TQM and TPM using the statistical approach of Six Sigma so as to comfortably 'fit' any size or type of organisation."- Richard GreenhalghChairman, Unilever UK and President, British Quality Foundation

• Preface; Acknowledgements; Why fit sigma?; History of the quality movement; The enigma of six sigma; Case studies; Lean enterprises; The methodology of fit sigma; Fit sigma and service organisations; Project management and fit sigma; Implementation or making it happen; References; Glossary.