Manage IT as a Business

Bennet Lientz has taught and consulted on project management for the past 28 years to more than 5000 people. He developed the concept of the management critical path, acted as project manager of the Internet, and turned around 10 failing projects. This Second Edition is Lientz' seventh book; he has also written more than 25 articles in various areas of project management. Lee Larssen has served as a business and IT manager and consultant for the past twenty-five years. She has extensive hands-on experience in the following areas: * Business process outsourcing for manufacturing, distribution, marketing, and logistics * Strategic planning for business units in manufacturing and distribution * IT outsourcing in the areas of systems operations, networking, system development, software package implementation, and systems support * IT management- managed groups of up to 150 employees * Coordinated the implementation of three major ERP systems * Implemented E-Business with suppliers for seven organizations * Developed and implemented score card measurements for IT and business processes * Management process improvement efforts for over a ten year period Education: * B.A., fine arts, Massachusetts Institute of Fine Arts, 1962 * M.A., mathematics, Oxford University, 1968 Positions Held: * Consultant in process improvement and IT to over forty firms in Asia, Latin America, Australia, and Europe in the following industries, 1999-present - Manufacturing - Distribution - Logistics - Marketing - Power generation and distribution - Banking - Insurance - Natural resource development * Served as project management for implementing modules of SAP and Peoplesoft in five firms * Manager, Operations, Toyota Automotive Group, 1979- 1999 * Consultant as IT manager to firms, 1974-1979 - Graphic arts - Sports management - Distribution - Marketing

• Part 1 Govern and Plan Information Technology; Chapter 1 Introduction; Chapter 2 IT Oversight and Governance; Chapter 3 Technology Assessment, Management, And Direction; Chapter 4 Develop your Strategic IT Plan; Part 2 Manage the People and the Work; Chapter 5 Manage Risk and the Project Portfolio; Chapter 6 Manage the IT Staff; Chapter 7 Manage the Work; Part 3 Direct and Coordinate IT; Chapter 8 Coordinate Business Unit Activities; Chapter 9 Direct Outsourcing and Manage Vendors; Chapter 10 Communicate with Management; Chapter 11 Software Packages and System Development; Chapter 12 Implementing Change in IT Management; Part 4 Address Specific Challenges; Chapter 13 Personnel and Staffing Issues; Chapter 14 Systems and Technology Issues; Chapter 15 Management Issues; Chapter 16 Business Unit Issues; Chapter 17 Vendor Issues and Outsourcing;